Senior AI Customer Success Lead - Enterprise Impact

ServiceNow; Sydney; Híbrido; AUD 120.000 - 170.000; Jornada completa

Descripción de la vacante

ServiceNow, in partnership with Moveworks, seeks a Customer Success Manager to guide enterprise customers through AI-enabled journeys. You will enable real business outcomes by pairing intelligent automation with integrated workflows and act as a trusted advisor to executives.

You will drive adoption, value realization, and long-term partnership across ServiceNow ecosystems while navigating complex stakeholder environments in a dynamic product space. Travel ~10–25% may be required.

Formación

• Experience in leveraging or integrating AI into work processes or decision-making.
• 5+ years in Customer Success/Account Management/Implementation/Consulting within SaaS.
• Experience supporting medium to large enterprise customers.
• Ability to explain technical/AI-driven solutions in business terms.
• Familiarity with workflow platforms/ITSM/HR systems/enterprise automation; ServiceNow experience a plus.
• Proven ability to build executive relationships and influence outcomes.
• Process-minded with strong problem-solving and change management skills.
• Comfortable in fast-moving product environments.
• Willingness to travel ~10-25%.

Responsabilidades

• Own and grow a portfolio of 25+ mid-market and enterprise customers; guide go-live to value realization.
• Serve as trusted advisor to executive sponsors; align AI-driven solutions to outcomes.
• Drive adoption, engagement, and expansion of Moveworks AI Assistant across ServiceNow workflows.
• Translate customer needs into actionable solutions; influence roadmap.
• Identify and track success metrics tied to efficiency, cost savings, and employee experience.
• Proactively manage risks and change; ensure successful navigation of complex environments.
• Voice of the customer; share insights and success stories internally.
• Support renewal and expansion motions with ongoing value.

Conocimientos

AI in workflow

Enterprise CS

Executive relationships

Change management

Communication

Travel ability

Educación

Bachelor’s degree or equivalent

Descripción del empleo

ServiceNow, in partnership with Moveworks, seeks a Customer Success Manager to guide enterprise customers through AI-enabled journeys. You will enable real business outcomes by pairing intelligent automation with integrated workflows and act as a trusted advisor to executives.

You will drive adoption, value realization, and long-term partnership across ServiceNow ecosystems while navigating complex stakeholder environments in a dynamic product space. Travel ~10–25% may be required.