Strategic Enterprise CSM: Growth & Adoption Leader

ProfilHQ; Australia; On-site; AUD 150,000 - 190,000; Full time

Job summary

Skillsoft in Australia seeks a Senior Customer Success Manager to translate business priorities into a clear success strategy. You will manage a portfolio of enterprise customers, aligning learning and workforce initiatives with measurable outcomes and executive sponsorship.

In this role you’ll partner with Sales, Professional Services, Product, and internal teams to drive adoption, retention, and expansion while delivering value through data-driven insights and a proactive customer-health

Qualifications

• 8+ years of experience in customer success or related roles with enterprise software.
• Experience advising senior leaders and executives on priorities.
• Strong understanding of digital learning, skills development, and workforce transformation.

Responsibilities

• Act as strategic advisor to learn, talent, HR, and business leaders; align priorities to measurable outcomes.
• Build and maintain customer success plans with goals, milestones, and review cadences.
• Drive adoption, retention, and expansion by coordinating cross-functional teams.
• Lead executive reviews and demonstrate value through data-driven insights and a proactive customer-health approach.

Skills

Executive communication

Stakeholder management

Strategic thinking

Analytical skills

Problem solving

Education

Bachelor's degree in business, education, or related field

Tools

Salesforce CRM

ChurnZero

PowerPoint

Excel

Word

Outlook

Job description

Skillsoft in Australia seeks a Senior Customer Success Manager to translate business priorities into a clear success strategy. You will manage a portfolio of enterprise customers, aligning learning and workforce initiatives with measurable outcomes and executive sponsorship.

In this role you’ll partner with Sales, Professional Services, Product, and internal teams to drive adoption, retention, and expansion while delivering value through data-driven insights and a proactive customer-health