Strategic Enterprise Client Success Manager

News Corp Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusively ours

Perks & discounts

Health & wellbeing

Time off

Financial wellbeing

Job summary

News Corp Australia is seeking a Client Success Manager to manage and grow relationships with News Xtend’s high-value enterprise clients, driving data-backed digital marketing outcomes in partnership with Trading and Sales teams across industries.

Reporting to the Client Success Lead, you will deliver tailored strategies, conduct strategic reviews, and mentor junior specialists while contributing to team development in a fast-paced, hybrid work environment.

Qualifications

• 1–2 years’ experience managing high–value or enterprise accounts in a digital marketing environment preferred.
• Ability to lead through change, mentor team members, and contribute to a high–performance, growth–focused team culture.
• Experience analysing and optimising processes and technology workflows.
• Strong knowledge of and experience in the media and marketing industry.
• Demonstrated ability to engage and influence stakeholders at all levels.

Responsibilities

• Serve as the primary point of contact for a portfolio of high–value customers, delivering tailored strategies that align with their digital marketing goals.
• Conduct strategic performance reviews, provide advanced reporting, and ensure consistent communication to strengthen client partnerships.
• Act as a trusted advisor to stakeholders, guiding them through the full lifecycle of our digital product suite to support retention and growth.
• Identify and deliver quarterly projects including process improvements, AI adoption, client retention initiatives, new business initiatives, and reporting/technology improvements.

Skills

Account management

Stakeholder engagement

Data-driven optimization

Digital marketing

CRM tools

Tools

CRM platforms

Job description

News Corp Australia is seeking a Client Success Manager to manage and grow relationships with News Xtend’s high-value enterprise clients, driving data-backed digital marketing outcomes in partnership with Trading and Sales teams across industries.

Reporting to the Client Success Lead, you will deliver tailored strategies, conduct strategic reviews, and mentor junior specialists while contributing to team development in a fast-paced, hybrid work environment.