Strategic Customer Supply Chain Manager (Part-Time)

Probiotec Pharma Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Probiotec Pharma Pty Ltd seeks an experienced supply chain and customer service leader to own major customer relationships and the demand plan. You will coordinate cross‑functional inputs into S&OP, drive service performance, and manage key customer projects in a regulated manufacturing environment.

The role focuses on demand planning, DIFOT delivery, and strong analytics, with responsibilities spanning budgeting, forecasting, and pricing accuracy.

Qualifications

• Five or more years' experience in customer supply chain, demand planning or customer service leadership.
• Demonstrated experience providing S&OP inputs, managing demand plans and delivering against DIFOT and service KPIs.
• Strong analytical and advanced Excel skills, with experience in an ERP environment and the ability to turn data into clear insights and action plans for senior audiences.
• Commercial acumen across budgets, forecasting, pricing accuracy and revenue impact.
• Experience leading and developing a team, ideally including remote or offshore staff.
• Confident, credible communication with customer and internal stakeholders, including chairing structured customer reviews.

Responsibilities

• Act as the primary day‑to‑day supply chain contact for major customers and the escalation point for smaller customers.
• Lead monthly and quarterly supply chain reviews with key customers, consolidating inputs on demand plans, service performance and improvement plans.
• Manage major customer projects such as product run-ins and run-outs, and sustainability initiatives.
• Own the customer demand plan and coordinate the cross-functional response to demand plan changes into supply planning & operations.
• Work with Sales to build full annual budget visibility of volume and revenue, and secure rolling 12–18-month forecasts from customers.
• Own the S&OP inputs for demand, DIFOT and overall customer service.
• Track performance against monthly sales budgets and flag potential misses early, working with relevant functions to recover them.
• Work with operations, planning, quality and logistics to deliver monthly DIFOT targets.
• Report on DIFOT, including key misses and root causes, and own service improvement plans through to completion.
• Prepare the weekly customer Open Order Report for the Executive team, with insights and action plans.
• Present regular sales reviews and demand plan updates to the Executive team.
• Maintain customer SKU data and manage SKU discontinuation and NPD requests in line with internal procedures and change control.
• Maintain customer and site pricing in the business system, ensuring accuracy and that the appropriate approvals are in place.
• Lead, coach and develop two direct reports: a Customer Coordinator (offshore) and a Supply Chain Packaging Planner (onshore).
• Set clear priorities, manage performance and build effective ways of working across locations and time zones.

Skills

Supply chain

Demand planning

Customer service leadership

Advanced Excel

ERP experience

Budgeting

Forecasting

Pricing accuracy

Education

Tertiary qualification in supply chain or business

ASCM (APICS) certification

Tools

SAP

QAD

Job description

Probiotec Pharma Pty Ltd seeks an experienced supply chain and customer service leader to own major customer relationships and the demand plan. You will coordinate cross‑functional inputs into S&OP, drive service performance, and manage key customer projects in a regulated manufacturing environment.

The role focuses on demand planning, DIFOT delivery, and strong analytics, with responsibilities spanning budgeting, forecasting, and pricing accuracy.