Customer Success Manager – Recruitment SaaS (Hybrid)

Digital Realty Global; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning and Development Resources

Private Health Insurance

Tuition Reimbursement

Employee Referral Program

Competitive market-based compensation

Career progression and internalMob"l50

Job summary

Digital Realty Global is seeking a dynamic Customer Success Manager in Sydney to drive customer satisfaction, retention and expansion for our Recruitment SaaS platform. You will act as a trusted advisor and leader within a fast-growing team.

You will own onboarding, monitor customer health, and partner with sales, product and marketing to ensure client success and growth. This hybrid role offers a 12-month fixed-term contract with flexible working arrangements.

Qualifications

• 3–5 years in Customer Success, Account Management, or a similar client-facing role in SaaS.
• Proven leadership, management, and communication skills with ability to influence stakeholders.
• Strong understanding of recruitment processes or familiarity with Recruitment SaaS is a plus.
• Technical aptitude: quick learner who can explain complex tech to non-technical users.
• Data-driven mindset with ability to analyse customer success metrics for insights.
• Excellent organisational and problem-solving skills with ability to manage priorities.
• Empathy-focused approach and genuine commitment to customer success.

Responsibilities

• Serve as the primary contact for a portfolio of customers, ensuring smooth onboarding and integration.
• Proactively analyse client workflows to recommend tailored solutions using the Recruitment SaaS platform.
• Deliver onboarding and training sessions to new clients and support seamless platform adoption.
• Monitor KPIs (retention, engagement) and report on customer health.
• Collaborate with sales, product and marketing to align on customer needs and features.
• Advocate for customers and identify upsell and cross-sell opportunities.

Job description

Digital Realty Global is seeking a dynamic Customer Success Manager in Sydney to drive customer satisfaction, retention and expansion for our Recruitment SaaS platform. You will act as a trusted advisor and leader within a fast-growing team.

You will own onboarding, monitor customer health, and partner with sales, product and marketing to ensure client success and growth. This hybrid role offers a 12-month fixed-term contract with flexible working arrangements.