Strategic Customer Experience Manager – Remote (9‑Month)

pharosIQ; Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

pharosIQ is hiring a Customer Experience Manager in Sydney for a 9-month fixed contract to oversee client relationships and drive outcomes that grow business with PharosIQ. The role requires strong leadership, communication, and project management skills to coordinate with Sales and internal teams to deliver on client objectives.

The ideal candidate will have a technology industry background, a passion for client success, and the ability to manage multiple projects in a deadline-driven

Qualifications

• Knowledge of technology industry and client accounts.
• Strong customer relationship management and servicing skills.
• Experience leading teams and managing multi-project campaigns.

Responsibilities

• Oversee client relationships and satisfaction; lead account strategy.
• Coordinate with Sales and internal teams to deliver on SOW.
• Proactively identify opportunities to expand services within accounts.

Skills

Tech industry knowledge

Customer relationships

Team leadership

Project management

MS Office

English proficiency

Siebel

Education

Bachelor's degree (BA/BS)

Tools

MS Office

Siebel

Job description

pharosIQ is hiring a Customer Experience Manager in Sydney for a 9-month fixed contract to oversee client relationships and drive outcomes that grow business with PharosIQ. The role requires strong leadership, communication, and project management skills to coordinate with Sales and internal teams to deliver on client objectives.

The ideal candidate will have a technology industry background, a passion for client success, and the ability to manage multiple projects in a deadline-driven