Strategic CSM — Exec Partnerships & Growth

Fico; Sydney, Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

FICO is seeking a Strategic Customer Success Manager to act as a trusted executive partner for a portfolio of high-value accounts, driving transformational outcomes and sustainable growth. The role requires residency in Sydney or Melbourne and a strong ability to connect FICO platform capabilities to the customer’s strategic priorities at the C-suite level.

You will own the full commercial health of your accounts, lead renewals and expansions, and collaborate with cross-functional teams to

Qualifications

• Experience in senior customer-facing role (strategic account management, enterprise customer success or management consulting).
• Deep domain expertise in financial services (credit risk, lifecycle management, fraud prevention or decisioning).
• Proven track record with engaging and influencing C-level executives and translating platform value to business outcomes.
• Commercial acumen with history of owning revenue targets, renewals and expansion.

Responsibilities

• Own executive relationships with C-level stakeholders and drive expansion opportunities.
• Develop and execute multi-year account strategies to capture growth and improve net revenue retention.
• Translate platform capabilities into tangible business outcomes (reduce losses, improve acquisition decisioning, strengthen fraud defenses).
• Coordinate cross-functional teams to deliver a seamless customer experience and align resources with account priorities.

Skills

Executive relationship management

Account strategy

Credit risk domain knowledge

Cross-functional collaboration

Forecasting & reporting

Education

Bachelor's degree in Business or Finance

Tools

Salesforce

Job description

FICO is seeking a Strategic Customer Success Manager to act as a trusted executive partner for a portfolio of high-value accounts, driving transformational outcomes and sustainable growth. The role requires residency in Sydney or Melbourne and a strong ability to connect FICO platform capabilities to the customer’s strategic priorities at the C-suite level.

You will own the full commercial health of your accounts, lead renewals and expansions, and collaborate with cross-functional teams to