Strategic Corporate Partnerships Manager - Australia

Classpass; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

ClassPass in Australia is looking for a Corporate Account Manager to grow our portfolio of enterprise clients and maximise the value of their ClassPass benefit. You’ll build trusted partnerships, drive employee engagement, and expand partnerships through upselling and renewals.

You’ll manage a data-driven book of business, conduct quarterly reviews, deliver compelling presentations at client sites, and collaborate with Launch and Customer Experience teams to ensure onboarding success and ongoing

Qualifications

• 2+ years experience in account management or a sales-related role.
• Knowledge of the fitness and employee benefits industry is a plus.
• Strong communicator with excellent relationship-building skills.
• Detail-oriented problem solver with the ability to manage multiple projects at once.
• Proven ability to analyse data and apply insights to improve client outcomes.
• Experience with CRM systems like Salesforce.
• Demonstrate success in partnerships management with a track record of delivering high performance.
• Confident presenting to large audiences, delivering engaging presentations and speaking comfortably in front of groups.

Responsibilities

• Build strong, long-term relationships with corporate clients, understanding their goals and how ClassPass fits into their HR and benefits strategy.
• Manage your book of business, prioritising key accounts through quarterly check-ins by phone, video or in person.
• Own the renewal process end to end, including commercial conversations and creating renewal contracts.
• Identify and close upsell opportunities, using negotiation and persuasion skills to recommend services that match client objectives.
• Analyse engagement and enrolment data to spot trends, then address gaps with tailored plans that lift adoption and retention.
• Deliver presentations and run promotional activities, such as onsite events and challenges, to increase employee participation.
• Resolve client issues quickly and deliver an excellent, seamless client experience.
• Partner with our Launch and Customer Experience teams on smooth onboarding and ongoing program success.
• Keep Salesforce accurate and up to date and contribute to global Corporate Account Management projects.
• Maintain accurate and up-to-date finance requests, including invoice updates, billing queries and account changes.

Skills

Relationship-building

Data analysis

CRM (Salesforce)

Presentation skills

Communication

Time management

Problem solving

Tools

Salesforce

Job description

ClassPass in Australia is looking for a Corporate Account Manager to grow our portfolio of enterprise clients and maximise the value of their ClassPass benefit. You’ll build trusted partnerships, drive employee engagement, and expand partnerships through upselling and renewals.

You’ll manage a data-driven book of business, conduct quarterly reviews, deliver compelling presentations at client sites, and collaborate with Launch and Customer Experience teams to ensure onboarding success and ongoing