Strategic Corporate Account Manager

Classpass; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

ClassPass in Australia is seeking a motivated Corporate Account Manager to lead a portfolio of corporate clients, drive employee engagement, and grow partnerships. You’ll work hands-on to manage renewals, upsell opportunities, and provide data-driven insights to improve client outcomes.

You will engage with clients through presentations and onsite events, collaborating with cross-functional teams to ensure a seamless experience and successful program adoption across firms.

Qualifications

• 2+ years in account management or sales role.
• Experience with CRM systems like Salesforce.
• Strong communication and relationship-building skills.
• Data-driven with ability to analyse engagement metrics.

Responsibilities

• Build and maintain long-term relationships with corporate clients.
• Manage your book of business with quarterly check-ins by phone, video or in person.
• Own the renewal process end-to-end and create renewal contracts.
• Identify and close upsell opportunities through negotiation.
• Analyse engagement data to spot trends and tailor plans to lift adoption.
• Deliver presentations and run onsite events to boost participation.
• Resolve client issues quickly and deliver an excellent client experience.
• Collaborate with Launch and Customer Experience teams on onboarding and success.
• Keep Salesforce up-to-date and contribute to global Corporate Account projects.
• Liaise with finance to resolve billing discrepancies and ensure timely invoicing.

Skills

Account management

Sales

Relationship building

Data analysis

Presentation skills

Communication

Problem solving

Time management

Right to work in Australia

Tools

Salesforce

Job description

ClassPass in Australia is seeking a motivated Corporate Account Manager to lead a portfolio of corporate clients, drive employee engagement, and grow partnerships. You’ll work hands-on to manage renewals, upsell opportunities, and provide data-driven insights to improve client outcomes.

You will engage with clients through presentations and onsite events, collaborating with cross-functional teams to ensure a seamless experience and successful program adoption across firms.