Strategic Client Engagement Lead for Road Safety Programs

Fuse Recruitment; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

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Job summary

Acusensus is seeking a commercially minded Client Engagement Specialist in Canberra to support ACT Government road safety programs, strengthen client relationships and drive service excellence. You will work closely with the ACT Program Manager and cross-functional teams to ensure contractual commitments, KPIs and reporting are met, and to translate performance data into action.

This role offers visibility across government and industry, with opportunities to influence tender work and growth

Qualifications

• Experience in client engagement, account management or operations management within a complex, multi-stakeholder environment.
• Strong analytical skills with the ability to interpret performance data and translate findings into practical recommendations.
• Experience with contract management, KPI and SLA reporting, governance or compliance-driven service delivery.
• Excellent written and verbal communication skills, including preparation of clear reports and engagement with senior stakeholders.
• Strong organisational and problem-solving abilities with multiple deadlines.
• Autonomous worker who collaborates across technical, operational and commercial teams.
• Professional integrity and accountability.

Responsibilities

• Build trusted relationships with government contacts and identify opportunities to improve service delivery.
• Support day-to-day operational management of programs to meet obligations and KPIs.
• Monitor performance data, identify trends and translate insights into actions.
• Prepare and quality-assure client reports, dashboards and governance documentation.
• Coordinate client meetings and track actions across internal and external teams.
• Identify and escalate operational risks and issues for timely resolutions.
• Coordinate resources and field operations to ensure reliable service delivery.
• Contribute to tenders, proposals, contract renewals and business growth opportunities.
• Drive continuous improvement and service quality; support WHS reporting and compliance.

Skills

Client engagement

Account management

Operations management

Analytical skills

Contract management

KPI reporting

Governance

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree or equivalent

Job description

Acusensus is seeking a commercially minded Client Engagement Specialist in Canberra to support ACT Government road safety programs, strengthen client relationships and drive service excellence. You will work closely with the ACT Program Manager and cross-functional teams to ensure contractual commitments, KPIs and reporting are met, and to translate performance data into action.

This role offers visibility across government and industry, with opportunities to influence tender work and growth