Strategic Accounts & Customer Success Leader

ServiceNow; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

ServiceNow Canberra is seeking a seasoned Customer Success Executive to lead post-sales adoption and drive long-term value across our largest accounts. You will partner with C-level executives, align outcomes with business transformation initiatives, and collaborate with ServiceNow teams and strategic partners to accelerate success.

You will own post-sales transformation, identify risks, influence renewal strategy, and guide a cross-functional team to achieve adoption, health metrics, and

Qualifications

• Extensive experience leading large-scale digital transformations.
• Trusted advisor to C-level executives with governance expertise.
• Ability to operate in complex, dynamic environments.

Responsibilities

• Lead post-sales transformation and ensure customer value realization.
• Partner with Account Executives to align strategies and outcomes.
• Mitigate risks and drive long-term value and renewals.
• Align KPIs with adoption, health, renewal, and expansion goals.
• Foster strategic alignment with ServiceNow leaders and customers.
• Drive innovative, AI-enabled process improvements for clients.
• Set measurable success milestones and review progress regularly.

Skills

AI-driven

Transformational leadership

C-level relationships

Cross-functional leadership

Business acumen

Collaboration and communication

Adaptability

Execution focus

Customer focus

Security clearance ability

Experience: 15+ years in management

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow Canberra is seeking a seasoned Customer Success Executive to lead post-sales adoption and drive long-term value across our largest accounts. You will partner with C-level executives, align outcomes with business transformation initiatives, and collaborate with ServiceNow teams and strategic partners to accelerate success.

You will own post-sales transformation, identify risks, influence renewal strategy, and guide a cross-functional team to achieve adoption, health metrics, and