Enterprise Customer Success Manager - ANZ Growth & Partnerships

Thomson Reuters; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Grow My Way

Mental Health Days

Volunteer Days

Headspace app

Tuition reimbursement

Job summary

Thomson Reuters is seeking a Strategic Customer Success Manager to drive outcomes for our largest ANZ accounts. You will own post-sale lifecycle, develop Customer Success Plans, and lead EBRs/QBRs to strengthen relationships and identify growth opportunities.

In this role you will monitor health metrics, collaborate with Strategic Account Managers, coordinate resources, and document insights in Salesforce to enable measurable value delivery across Thomson Reuters solutions.

Qualifications

• 5+ years in Customer Success, Strategic Account Management or Enterprise SaaS.
• Experience managing enterprise or strategic customers.
• Strong executive stakeholder engagement.
• Commercial mindset with growth opportunities.
• Strong analytical, communication and problem-solving skills.
• Experience in cross-functional matrix organisations.
• Familiarity with Salesforce and Customer Success platforms.
• Exposure to Tax, Legal, Risk or Compliance solutions is advantageous.

Responsibilities

• Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts.
• Develop and execute Customer Success Plans aligned to customer priorities.
• Lead Executive Business Reviews (EBRs) and QBRs and governance meetings.
• Drive product adoption, utilisation and time-to-value across Thomson Reuters solutions.
• Monitor customer health, identify risks early and execute retention strategies.
• Partner with Strategic Account Managers to identify expansion opportunities.
• Build trusted executive relationships with customer stakeholders.
• Act as the Voice of the Customer across Product, Support, Services and Sales.
• Coordinate internal resources to ensure successful delivery and outcomes.
• Capture customer insights and engagement activities in Salesforce.
• Develop customer advocates and long-term strategic partnerships.

Skills

Customer Success

Strategic Accounts

Enterprise SaaS

Executive engagement

Growth mindset

Analytics

Cross-functional

Tools

Salesforce

Job description

Thomson Reuters is seeking a Strategic Customer Success Manager to drive outcomes for our largest ANZ accounts. You will own post-sale lifecycle, develop Customer Success Plans, and lead EBRs/QBRs to strengthen relationships and identify growth opportunities.

In this role you will monitor health metrics, collaborate with Strategic Account Managers, coordinate resources, and document insights in Salesforce to enable measurable value delivery across Thomson Reuters solutions.