AI-Driven Customer Success Leader, Enterprise APAC

SmartRecruiters, Inc.; Canberra; Remote; AUD 220,000 - 320,000; Full time

Job summary

ServiceNow is seeking a Strategic Accounts, Customer Success Executive (Expression of Interest) to lead post-sales transformation for APAC accounts in a flexible/remote capacity. You will partner with C-level executives, drive adoption and value realization, and collaborate with cross-functional teams to ensure long-term customer success and renewals.

The role requires extensive experience in technology-enabled business transformation, strong governance and collaboration skills, and the ability

Qualifications

• 15+ years in management or leadership roles focused on technology-enabled transformation.
• Characterized by experience delivering digital/SaaS/enterprise software programs.
• Proven track record in large-scale customer success or consulting leadership.
• Ability to obtain baseline security clearance preferred.

Responsibilities

• Drive post-sales success and align offerings to customer goals with executive sponsorship.
• Collaborate with Account Executives to deliver integrated pre- and post-sales strategies.
• Mitigate risks and develop value realization plans with customers and internal teams.
• Lead KPIs such as adoption, health, renewals, satisfaction, and expansion.
• Foster strategic alignment with ServiceNow leaders and customer feedback.
• Advocate for innovative solutions and continuous learning within the team.
• Set measurable milestones and refine transformation plans to realize value.

Skills

Cross-Functional Leadership

Executive communication

Transformation leadership

Business acumen

Execution focus

Collaboration and communication

Customer focus

Security clearance

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow is seeking a Strategic Accounts, Customer Success Executive (Expression of Interest) to lead post-sales transformation for APAC accounts in a flexible/remote capacity. You will partner with C-level executives, drive adoption and value realization, and collaborate with cross-functional teams to ensure long-term customer success and renewals.

The role requires extensive experience in technology-enabled business transformation, strong governance and collaboration skills, and the ability