Enterprise Customer Success Executive

ServiceNow; Australian Capital Territory; On-site; AUD 180,000 - 280,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive in Australia to lead post-sales adoption and maximize value across top accounts. You will partner with C-level executives to drive business transformation, renewals, and revenue expansion, aligning ServiceNow offerings with strategic goals.

You will collaborate with cross-functional teams, manage risks, and foster innovation to ensure long-term customer success and competitive advantage in a dynamic, global organization.

Qualifications

• Experience leading enterprise digital transformations and acting as a trusted advisor to executives.
• Governance, strategy, value alignment and execution across cross-functional teams.
• Track record delivering scalable, repeatable success in customer success/consulting at enterprise scale.

Responsibilities

• Drive post-sales transformation aligning ServiceNow offerings with customer goals and executive ambitions.
• Collaborate with Account Executives to craft integrated pre- and post-sales strategies delivering long-term value.
• Identify risks early and work with customers and internal teams to overcome them.
• Guide the Customer Success team to meet adoption, health, renewals, customer satisfaction, and expansion KPIs.
• Build relationships with ServiceNow leaders and incorporate customer feedback for continuous improvement.
• Drive innovative solutions and a culture of agility within the team.
• Set measurable success metrics with customers and refine plans to ensure value realization.

Skills

AI driven thinking

Executive stakeholder management

Cross-functional leadership

C-level relationships

Adaptability

Execution focus

Collaboration & communication

Customer focus

Security clearance (preferred)

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow is seeking a Customer Success Executive in Australia to lead post-sales adoption and maximize value across top accounts. You will partner with C-level executives to drive business transformation, renewals, and revenue expansion, aligning ServiceNow offerings with strategic goals.

You will collaborate with cross-functional teams, manage risks, and foster innovation to ensure long-term customer success and competitive advantage in a dynamic, global organization.