Strategic Account Manager, Sheetmetal Manufacturing

Britannia:Form2000 Pty Ltd; Melbourne; Hybrid; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Company vehicle for visits

Long-term career growth

Job summary

Britannia:Form2000 Pty Ltd – Melbourne VIC is seeking an experienced Account Manager to strengthen existing relationships, identify new opportunities and deliver profitable growth across a diverse customer portfolio. Reporting to the Group Head of Sales & Client Success, you will build long-term partnerships and create value beyond the transaction.

You will work with customers, estimators, engineers and production teams to deliver an exceptional client experience while driving sustainable sales

Qualifications

• Proven experience in Account Management, Business Development, Sales or Client Relationship Management, within manufacturing / steel / Sheetmetal / Engineering essential.
• Experience within manufacturing, engineering, fabrication, sheet metal, steel or industrial industries
• Strong commercial acumen and negotiation skills
• Exceptional communication, presentation and relationship-building abilities
• A proactive and customer-focused approach
• Strong organisational and time management skills
• The ability to work independently while contributing to a collaborative team environment
• Experience using CRM systems and sales reporting tools
• Knowledge of precision sheet metal manufacturing, steel fabrication or related industries will be highly regarded.

Responsibilities

• Managing and executing a structured call cycle across established customer accounts
• Building strong, long-term relationships through regular face-to-face meetings, site visits and customer engagement
• Identifying and pursuing new business opportunities in collaboration with the Group Head of Sales & Client Success
• Expanding existing accounts through proactive account management and cross-selling opportunities
• Attending customer meetings, industry events and networking opportunities to strengthen market presence
• Preparing accurate and commercially sound quotations for customers
• Responding professionally and promptly to customer enquiries while ensuring an exceptional customer experience
• Working collaboratively with Engineering, Estimating and Production teams to ensure customer requirements are understood and successfully delivered
• Maintaining accurate CRM records, customer activity reports and project tracking information
• Supporting continuous improvement initiatives across sales, customer service and operational processes
• We are flexible with the role structure, a blend of on the road customer site visits and office-based client account management will be considered.

Skills

Account Management

Business Development

Sales

CRM proficiency

Negotiation

Communication

Time management

Teamwork

Industry knowledge

Tools

CRM systems

Job description

Britannia:Form2000 Pty Ltd – Melbourne VIC is seeking an experienced Account Manager to strengthen existing relationships, identify new opportunities and deliver profitable growth across a diverse customer portfolio. Reporting to the Group Head of Sales & Client Success, you will build long-term partnerships and create value beyond the transaction.

You will work with customers, estimators, engineers and production teams to deliver an exceptional client experience while driving sustainable sales