Strategic Account Manager – Growth & Retention

Threatlocker Inc; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

ThreatLocker in Brisbane is seeking an Account Manager to drive retention and growth among our clientele. You will build strong relationships with clients and partner agencies, ensuring projects stay on target with objectives, budgets and schedules.

You will support pre-sales activities, assist with licensing deployments, and coordinate with Solutions Engineers on license reporting. The role requires proactive communication, budget awareness, and collaboration with internal teams.

Qualifications

• Minimum of 2 years of experience in account management.
• Proficient in Microsoft Suite applications (Excel, Word, PowerPoint).
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline.
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes.
• Strong interpersonal skills and the ability to influence external/internal stakeholders.
• Passion for sales and learning new technology.
• Strong analytical skills and keen ability to problem solve.
• Highly motivated, goal oriented and self-starter.

Responsibilities

• Interface with clients and partners to ensure projects meet objectives, budget, and schedule.
• Maintain direct client/partner relationships through monthly or quarterly meetings.
• Prepare client communications outlining purpose, needs, and due dates.
• Support pre-sales in deployment of licenses; coordinate with Solution Engineers on license reporting.
• Assist pricing, invoicing, and budgets; support new/renewal contracts and communicate changes.
• Collaborate with Operations and Sales to handle client/partner inquiries.
• Track metrics to assess client/partner success and growth.
• Advise clients on product updates and features; provide training.
• Represent ThreatLocker brand and mission to clients.

Skills

Account management experience

MS Office

Budget management

Project management

Communication skills

Stakeholder management

Sales mindset

Analytical skills

Self-motivation

Tools

Microsoft Office

Job description

ThreatLocker in Brisbane is seeking an Account Manager to drive retention and growth among our clientele. You will build strong relationships with clients and partner agencies, ensuring projects stay on target with objectives, budgets and schedules.

You will support pre-sales activities, assist with licensing deployments, and coordinate with Solutions Engineers on license reporting. The role requires proactive communication, budget awareness, and collaboration with internal teams.