ACCOUNT MANAGER

Threatlocker Inc; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

ThreatLocker in Brisbane is seeking an Account Manager to drive retention and growth among our clientele. You will build strong relationships with clients and partner agencies, ensuring projects stay on target with objectives, budgets and schedules.

You will support pre-sales activities, assist with licensing deployments, and coordinate with Solutions Engineers on license reporting. The role requires proactive communication, budget awareness, and collaboration with internal teams.

Qualifications

• Minimum of 2 years of experience in account management.
• Proficient in Microsoft Suite applications (Excel, Word, PowerPoint).
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline.
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes.
• Strong interpersonal skills and the ability to influence external/internal stakeholders.
• Passion for sales and learning new technology.
• Strong analytical skills and keen ability to problem solve.
• Highly motivated, goal oriented and self-starter.

Responsibilities

• Interface with clients and partners to ensure projects meet objectives, budget, and schedule.
• Maintain direct client/partner relationships through monthly or quarterly meetings.
• Prepare client communications outlining purpose, needs, and due dates.
• Support pre-sales in deployment of licenses; coordinate with Solution Engineers on license reporting.
• Assist pricing, invoicing, and budgets; support new/renewal contracts and communicate changes.
• Collaborate with Operations and Sales to handle client/partner inquiries.
• Track metrics to assess client/partner success and growth.
• Advise clients on product updates and features; provide training.
• Represent ThreatLocker brand and mission to clients.

Skills

Account management experience

MS Office

Budget management

Project management

Communication skills

Stakeholder management

Sales mindset

Analytical skills

Self-motivation

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ACCOUNT MANAGER

SALES ACCOUNT MANAGER Full Time Brisbane City, Queensland, AU

3 days ago Requisition ID: 1057

POSITION OVERVIEW

ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs and provide viable solutions to our customer base.

JOB SCOPE

ThreatLocker's Account Manager is responsible for, but not limited to:

• Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule.
• Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings.
• Creating client communications relating to purpose, rationale, needs, and due dates.
• Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Leading communications efforts with Solution Engineers on reporting on secured licenses.
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders.
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners.
• Tracking client/partner metrics to understand their success, issues, and growth opportunities.
• Consulting with clientele on product updates and features, and training appropriately.
• Acting as an ambassador of ThreatLocker’s mission, brand, and product.

REQUIRED QUALIFICATIONS

• Minimum of 2 years of experience in account management
• Proficient in Microsoft Suite applications (i.e. Excel, Word, PowerPoint)
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes
• Strong interpersonal skills and the ability to influence external/internal stakeholders
• Passion for sales and learning new technology.
• Strong analytical skills and keen ability to problem solve
• Highly motivated, goal oriented and self-starter

WORKING CONDITIONS:

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.