Strategic Account Growth Manager

Konekt; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration package

Generous incentive program

Flexible and hybrid working Arrgements

Professional development and career

Exposure to national customers and key

Leadership team support

Job summary

Konekt is seeking an Account Manager to grow strategic customer relationships and drive commercial outcomes across a portfolio of key accounts in Australia. You’ll work closely with operational leaders, consultants and customers to develop plans that boost referral growth and long-term partnerships.

You will build strong relationships with insurers, employers and key stakeholders, and deliver exceptional service while aiming to exceed customer expectations.

Qualifications

• Experience in account management, customer success, business development or workplace rehabilitation.
• Strong commercial acumen and an ability to achieve growth targets.
• Exceptional stakeholder engagement and relationship-building skills.
• Experience managing multiple customer priorities and competing deadlines.
• Strong presentation, communication and influencing skills.
• A proactive and solutions-focused mindset.
• Excellent analytical and problem-solving capabilities.
• The ability to work autonomously while collaborating effectively across teams.

Responsibilities

• Managing a portfolio of customer accounts.
• Developing and executing customer growth strategies and action plans.
• Building strong relationships with insurers, employers and key stakeholders.
• Identifying opportunities for referral growth and new business development.
• Monitoring customer performance and service delivery outcomes.
• Delivering customer reporting and insights.
• Supporting tender submissions and customer proposals.
• Driving customer engagement initiatives and strategic projects.
• Collaborating with operational teams to ensure customer expectations are consistently exceeded.
• Managing customer feedback and resolving service-related issues.

Skills

Account management

Customer success

Business development

Stakeholder engagement

Strategic planning

Negotiation

Education

Allied Health qualifications

Job description

Konekt is seeking an Account Manager to grow strategic customer relationships and drive commercial outcomes across a portfolio of key accounts in Australia. You’ll work closely with operational leaders, consultants and customers to develop plans that boost referral growth and long-term partnerships.

You will build strong relationships with insurers, employers and key stakeholders, and deliver exceptional service while aiming to exceed customer expectations.