Account Manager

APM (Australia); Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Generous incentive program

Flexible and hybrid working Arrangents

Professional development and career机会

Exposure to national customers and key

Leadership team

Supportive and collaborative culture

Paid parental leave 16 weeks

Option to purchase additional leave

Fitness Passport and discounts

Job summary

APM is seeking a commercially minded Account Manager to grow customer relationships across a portfolio, deliver exceptional service outcomes and drive referral growth. You will partner with insurers, employers and stakeholders to develop strategic plans that strengthen partnerships.

This role offers hybrid working, exposure to national customers, career progression opportunities, and a supportive leadership team within Konekt, part of the APM Group, focused on rehabilitation and workplace health.

Qualifications

• Experience in account management, customer success, business development or workplace rehabilitation.
• Strong commercial acumen with ability to achieve growth targets.
• Exceptional stakeholder engagement and relationship-building skills.
• Experience managing multiple priorities and deadlines.
• Strong presentation, communication and influencing skills.
• Proactive, solutions-focused mindset.
• Excellent analytical and problem-solving capabilities.
• Ability to work autonomously while collaborating across teams.

Responsibilities

• Managing a portfolio of customer accounts
• Developing and executing customer growth strategies and action plans
• Building strong relationships with insurers, employers and key stakeholders
• Identifying opportunities for referral growth and new business development
• Monitoring customer performance and service delivery outcomes
• Delivering customer reporting and insights
• Supporting tender submissions and customer proposals
• Driving customer engagement initiatives and strategic projects
• Collaborating with operational teams to ensure customer expectations are consistently exceeded
• Managing customer feedback and resolving service-related issues

Skills

Account management

Customer success

Business development

Stakeholder engagement

Presentation

Communication

Influencing

Analytical thinking

Job description

Drive Growth. Build Partnerships. Make an Impact.

Are you passionate about building strong customer relationships, driving business growth, and influencing meaningful outcomes?

At APM, we're looking for a commercially minded and relationship-focused Account Manager to join our team. This is an exciting opportunity for someone who thrives on stakeholder engagement, business development, customer success, and delivering exceptional service outcomes.

Working across a portfolio of key accounts, you'll play a pivotal role in strengthening customer partnerships, driving referral growth, identifying new opportunities, and supporting operational teams to achieve outstanding return-to-work and rehabilitation outcomes.

What's in it for You?

• Competitive remuneration package
• Generous incentive program
• Flexible and hybrid working arrangements
• Professional development and career progression opportunities
• Exposure to key national customers and strategic accounts
• Work with a highly experienced leadership team
• Supportive and collaborative culture
• Paid parental leave of up to 16 weeks
• Opportunity to purchase additional leave
• Access to Fitness Passport and retail discounts through APM's employee benefits program

About the Role

As an Account Manager, you'll be responsible for managing and growing customer relationships while ensuring exceptional service delivery and commercial outcomes.

You’ll work closely with operational leaders, consultants, and customers to develop strategic plans that drive referral growth, customer satisfaction, and long-term partnerships.

Key responsibilities include:

• Managing a portfolio of customer accounts
• Developing and executing customer growth strategies and action plans
• Building strong relationships with insurers, employers and key stakeholders
• Identifying opportunities for referral growth and new business development
• Monitoring customer performance and service delivery outcomes
• Delivering customer reporting and insights
• Supporting tender submissions and customer proposals
• Driving customer engagement initiatives and strategic projects
• Collaborating with operational teams to ensure customer expectations are consistently exceeded
• Managing customer feedback and resolving service-related issues

About You

You’ll be a relationship builder who enjoys working with customers, influencing outcomes, and driving business growth.

You'll bring:

• Experience in account management, customer success, business development or workplace rehabilitation
• Strong commercial acumen and an ability to achieve growth targets
• Exceptional stakeholder engagement and relationship‑building skills
• Experience managing multiple customer priorities and competing deadlines
• Strong presentation, communication and influencing skills
• A proactive and solutions‑focused mindset
• Excellent analytical and problem‑solving capabilities
• The ability to work autonomously while collaborating effectively across teams

Desirable Experience

We would love to hear from candidates with experience in:

• Workplace rehabilitation
• Occupational health
• Injury management
• Workers compensation
• Employment services
• Allied health
• Health, wellbeing or human services sectors

Relevant Allied Health qualifications and professional registration are highly regarded but not essential.

About Konekt, part of the APM Group

Konekt is one of the largest rehabilitation and workplace health providers in Australia. Each year, we help over 40,000 Australians back into work, recover from injury, and re‑engage with their social and community life.

Konekt is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2.1 million people each year. APM helps people to find employment, improve their health and wellbeing, and participate in their community.

When you join Konekt, you get access to opportunities that come with being part of a dynamic and growing global business. Learn more at careers.apm.net.au

Konekt embraces DIVERSITY and places a high priority on the principles of respect, equity, and diversity. We welcome applications from candidates of diverse backgrounds, Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.