Hybrid Growth & Partnerships Account Manager

APM (Australia); Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Generous incentive program

Flexible and hybrid working Arrangents

Professional development and career机会

Exposure to national customers and key

Leadership team

Supportive and collaborative culture

Paid parental leave 16 weeks

Option to purchase additional leave

Fitness Passport and discounts

Job summary

APM is seeking a commercially minded Account Manager to grow customer relationships across a portfolio, deliver exceptional service outcomes and drive referral growth. You will partner with insurers, employers and stakeholders to develop strategic plans that strengthen partnerships.

This role offers hybrid working, exposure to national customers, career progression opportunities, and a supportive leadership team within Konekt, part of the APM Group, focused on rehabilitation and workplace health.

Qualifications

• Experience in account management, customer success, business development or workplace rehabilitation.
• Strong commercial acumen with ability to achieve growth targets.
• Exceptional stakeholder engagement and relationship-building skills.
• Experience managing multiple priorities and deadlines.
• Strong presentation, communication and influencing skills.
• Proactive, solutions-focused mindset.
• Excellent analytical and problem-solving capabilities.
• Ability to work autonomously while collaborating across teams.

Responsibilities

• Managing a portfolio of customer accounts
• Developing and executing customer growth strategies and action plans
• Building strong relationships with insurers, employers and key stakeholders
• Identifying opportunities for referral growth and new business development
• Monitoring customer performance and service delivery outcomes
• Delivering customer reporting and insights
• Supporting tender submissions and customer proposals
• Driving customer engagement initiatives and strategic projects
• Collaborating with operational teams to ensure customer expectations are consistently exceeded
• Managing customer feedback and resolving service-related issues

Skills

Account management

Customer success

Business development

Stakeholder engagement

Presentation

Communication

Influencing

Analytical thinking

Job description

APM is seeking a commercially minded Account Manager to grow customer relationships across a portfolio, deliver exceptional service outcomes and drive referral growth. You will partner with insurers, employers and stakeholders to develop strategic plans that strengthen partnerships.

This role offers hybrid working, exposure to national customers, career progression opportunities, and a supportive leadership team within Konekt, part of the APM Group, focused on rehabilitation and workplace health.