Strategic Account & Growth Manager

Refuel Creative Pty; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary base + super

Hybrid working model (Port Adelaide)

Professional development budget

Career progression to Head of Clients

Job summary

Refuel Creative Pty is seeking an Account Manager to own a portfolio of B2B RevOps, government, NFP, and DTC accounts. You will manage client relationships, run weekly WIPs, monthly reviews, and quarterly strategy, while aligning scope, budget, and timelines.

You’ll collaborate with specialists and finance to ensure value and accurate billing. The role emphasizes retention, growth, and clear communication, with hybrid work from home and Port Adelaide office.

Qualifications

• 5+ years client facing project management in a digital marketing agency.
• Track record of scoping and estimating agency projects and delivering to plan.
• Commercial acumen: margin, cost, and out-of-scope awareness.
• Hands-on with project tools: ClickUp, Teamwork, Asana.
• Excellent professional written English.
• Experience working with remote specialist teams across timezones.
• Familiarity with AI and tech as part of the workflow.

Responsibilities

• Own portfolio of active accounts and be the named owner for clients.
• Run client meetings with agenda, results, and next steps.
• Identify opportunities for organic growth and upsell.
• Set and manage project scope, timelines, and budgets.
• Translate scope into agency plan and briefs.
• Track progress, hours, and spend weekly and forecast.
• Ensure quality and accuracy of deliverables and invoicing.

Skills

Client management

Project management

Digital marketing

Remote collaboration tools

Excellent written English

AI and tech adoption

Paid media, email marketing, SEO

Communication with stakeholders

Tools

ClickUp

Teamwork

Asana

Job description

Refuel Creative Pty is seeking an Account Manager to own a portfolio of B2B RevOps, government, NFP, and DTC accounts. You will manage client relationships, run weekly WIPs, monthly reviews, and quarterly strategy, while aligning scope, budget, and timelines.

You’ll collaborate with specialists and finance to ensure value and accurate billing. The role emphasizes retention, growth, and clear communication, with hybrid work from home and Port Adelaide office.