Store Manager - Sydney Village Outlet

Michael Kors; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Michael Kors in Sydney’s Village Outlet is seeking an experienced Store Manager to lead our luxury retail operation. You will drive sales, develop a high-performing team, and ensure elevated customer experiences across operations, CRM activations, and events.

The role requires strong clienteling background, commercial acumen, and a passion for luxury fashion. This is a full-time on-site position with a focus on delivering outstanding service and visual excellence.

Qualifications

• 3+ years’ experience in retail management, premium or luxury preferred.
• Proven leadership skills and ability to lead by example.
• Strong understanding of specialty retail, sales strategy, visual merchandising and operations.

Responsibilities

• Lead a premium retail team to drive sales and KPI performance.
• Recruit, coach and develop a high-performing team.
• Build strong client relationships through clienteling and CRM activities.
• Oversee stock, visual merchandising, and daily store operations.

Skills

Retail leadership

Clienteling

CRM

Visual merchandising

Sales strategy

Tools

POS systems

CRM software

Job description

Step into a world of modern luxury. Lead with style. Grow your career.

Michael Kors is a world‑renowned, award‑winning designer, celebrated for jet‑set glamour, timeless sophistication, and a strong connection with the modern customer. Since launching his namesake brand in 1981, Michael Kors has become a global leader in luxury accessories and ready‑to‑wear, offering an extensive range across accessories, footwear, watches, jewellery, eyewear, fragrance, and men’s and women’s apparel through Michael Kors Collection and MICHAEL Michael Kors.

About Us

Capri Holdings is a global luxury fashion group and proud home to Michael Kors and Jimmy Choo in Australia. Our portfolio spans the full spectrum of luxury fashion—accessories, footwear, apparel, wearable technology, watches, jewellery, eyewear, and fragrance—offering our teams the opportunity to build long‑term careers within a world‑class retail organisation.

Why You'll Love Working With Us

• Outstanding career development opportunities
• Generous staff discounts across Michael Kors and Jimmy Choo
• Monthly sales incentives and performance rewards
• Referral bonuses for bringing great talent into the business
• Birthday leave – celebrate your special day your way
• Paid parental leave
• Access to a Wellbeing Platform
• Employee Assistance Program (EAP) for personal and professional support

About the Role

We have an exciting opportunity for an experienced Store Manager to lead our Michael Kors Sydney Village Outlet store. This role is ideal for a confident, self‑motivated retail leader with a passion for luxury fashion, strong commercial acumen, and a proven clienteling background.

As Store Manager, you will take ownership of your business—driving sales, developing high‑performing teams, delivering elevated customer experiences, and ensuring operational and visual excellence across the store.

Key Responsibilities

• Business Leadership: Execute key business strategies to drive sales growth and KPI performance
• People Leadership: Recruit, lead, coach, and develop a motivated and high‑performing team
• Client Development: Build strong and lasting relationships with our clients
• Clienteling & CRM: Manage the customer database, activations, and in‑store events
• Store Operations: Oversee stock management, visual merchandising, housekeeping, and daily operations

This is a full‑time position (38 hours per week, Tuesday to Saturday) based at our Michael Kors Sydney Village Outlet store.

About You

• Minimum 3+ years’ experience in retail management (premium or luxury experience highly regarded)
• Proven leadership skills with the ability to inspire and lead by example
• Strong understanding of specialty retail, including sales strategy, visual merchandising, and operations
• Confident using computer systems and retail technology
• Excellent relationship‑building skills with a passion for creating long‑term client connections