Store Manager - Roll’d Bateau Bay

seek.com.au; Central Coast; On-site; AUD 70,000 - 110,000; Full time

Job summary

JVHT INVESTMENT PTY LTD is seeking an experienced Store Manager for Roll'd Bateau Bay NSW. You will lead daily store operations, supervise staff, and drive sales while maintaining food quality and customer service standards.

The role requires rosters, stock control, and adherence to food safety and workplace requirements, with availability across weekends and shopping centre hours. Strong leadership and communication are essential.

Qualifications

• Relevant qualification in hospitality or management.
• Relevant work experience in management and hospitality.
• Experience supervising a team in a hospitality environment.
• Strong leadership, communication and customer service skills.
• Experience preparing rosters, managing stock and labour costs.
• Solid knowledge of food safety and workplace safety requirements.
• Strong organisation and ability to juggle priorities during peak times.
• Experience using POS systems and maintaining records.

Responsibilities

• Plan, organise and oversee daily store operations including opening/closing.
• Direct food preparation and service to ensure quality and standards.
• Recruit, train, supervise and develop team members.
• Prepare rosters and manage staffing levels per trading needs.
• Monitor sales, labour and food costs; drive improvements.
• Oversee stock levels, ordering, deliveries and stock takes.
• Maintain food safety, hygiene and cleaning procedures.
• Ensure compliance with workplace safety and operating policies.
• Address customer inquiries and resolve complaints professionally.
• Oversee cash handling, till reconciliation and daily sales reporting.

Skills

Leadership

Customer service

Staff supervision

Stock management

Communication

Problem-solving

Education

Hospitality or management qualification

Job description

JVHT INVESTMENT PTY LTD is seeking an experienced and motivated Store Manager for Roll'd Bateau Bay NSW. Our store serves Vietnamese-inspired food in a busy shopping centre environment, with a focus on fresh flavours, efficient service and a welcoming customer experience.

About the role

As Store Manager, you will be responsible for the day-to-day management of the store, including staff supervision, customer service, stock control, financial performance and compliance with food safety and workplace requirements. You will lead the team to deliver consistent food quality and service while managing operational costs and meeting business targets. The role requires availability across a roster that includes weekends, public holidays and shopping centre trading hours.

Key responsibilities

• Plan, organise and oversee daily store operations, including opening and closing procedures.
• Manage food preparation and service activities to maintain product quality, presentation and service standards.
• Recruit, induct, train, supervise and develop team members.
• Prepare staff rosters, allocate duties and manage staffing levels in line with trading requirements and labour budgets.
• Monitor sales, labour costs, food costs and wastage, and implement improvements to support business performance.
• Manage stock levels, ordering, deliveries, storage and stocktakes.
• Maintain food safety, hygiene and cleaning procedures, including temperature records and safe food-handling practices.
• Ensure compliance with workplace health and safety requirements and company operating procedures.
• Resolve customer enquiries and complaints professionally.
• Oversee cash handling, till reconciliation and daily sales reporting.

About you

• Relevant qualification in hospitality or management
• Relevant work experience in management and hospitality
• Demonstrated experience managing or supervising a team in a restaurant, café, quick-service food outlet or comparable hospitality environment.
• Strong leadership, communication and customer service skills.
• Experience preparing rosters and managing stock, labour costs and daily sales reporting.
• Sound knowledge of food safety, hygiene and workplace safety requirements.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities during busy service periods.
• Experience using point-of-sale systems and maintaining accurate business records.