Store Manager - Lead a High-Impact Hearing Health Team

Amplifon; Brisbane; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Bonus scheme

Staff discounts

Free hearing aids for you

Job summary

Amplifon is Australia’s leading retail hearing health provider seeking a dedicated sales leader to manage and grow a store team in a busy Brisbane shopping centre. You will drive lead generation, building relationships with customers while guiding the team to exceed targets.

The role requires hands‑on leadership, strong communication, and a track record in retail sales or customer service. Weekend and late‑night work is required; a focus on accuracy and customer care is essential.

Qualifications

• Proven track record driving sales and profitability.
• Strong leadership and ability to develop high‑performing teams.
• Experience reviewing data and analytics to guide decisions.
• Background in customer service, sales, or administration.
• A self‑starter with excellent communication skills.
• Availability to work retail hours, including weekends and late nights.

Responsibilities

• Lead a team of retail sales associates to drive lead generation and meet sales targets.
• Generate leads by encouraging shoppers to take a free 5‑minute hearing check.
• Build rapport with new customers and nurture relationships with existing ones.
• Explain hearing results and recommend next steps.
• Recruit and train new team members.
• Roster management, store meetings, coaching, and performance feedback.
• Ensure compliance and accurately report KPIs.
• Motivate staff to deliver outstanding customer service.

Skills

Sales leadership

Team building

Coaching

Data analytics

Customer service

Retail operations

Recruitment

CRM software

Tools

CRM software

Job description

Amplifon is Australia’s leading retail hearing health provider seeking a dedicated sales leader to manage and grow a store team in a busy Brisbane shopping centre. You will drive lead generation, building relationships with customers while guiding the team to exceed targets.

The role requires hands‑on leadership, strong communication, and a track record in retail sales or customer service. Weekend and late‑night work is required; a focus on accuracy and customer care is essential.