Store Manager: Lead a High-Impact Hearing Health Team

Amplifon Retail; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus scheme

Free hearing aids for you

Family discounts on accessories

Perkbox discounts

Employee Assistance Program (EAP)

Job summary

Amplifon Retail in Brisbane is seeking an experienced retail leadership professional to manage a team of sales associates, drive lead generation and achieve sales targets in a bustling shopping centre environment. You will lead by example, coach staff, analyze performance data, and ensure high standards of customer service while coordinating rostering and training.

The role requires availability for retail hours, including weekends and late nights, and offers a comprehensive bonus scheme and

Qualifications

• Experience driving sales and profitability with a focus on customer service excellence.
• Strong leadership and team-building skills with the ability to lead by example, motivate and develop high-performing teams.
• Ability to review data and analytics to guide decision making.
• Previous experience in customer service, sales or administration.

Responsibilities

• Lead a team of retail sales associates to drive lead generation and achieve sales targets.
• Build rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps to customers.
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing
• Ensure accurate compliance and reporting per industry requirements
• Manage and contribute to store targets and KPIs
• Oversee and motivate a team to provide outstanding customer service
• Participate in recruitment and training of new team members
• Active rostering, store meetings, coaching, feedback and development of staff.

Skills

Sales leadership

Customer service

Team management

Data analysis

Communication

Tools

CRM system

Invoicing

Job description

Amplifon Retail in Brisbane is seeking an experienced retail leadership professional to manage a team of sales associates, drive lead generation and achieve sales targets in a bustling shopping centre environment. You will lead by example, coach staff, analyze performance data, and ensure high standards of customer service while coordinating rostering and training.

The role requires availability for retail hours, including weekends and late nights, and offers a comprehensive bonus scheme and