Retail Leader: Hearing Health Team Manager | Bonus

Amplifon; Blacktown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training and career path

Bonus scheme

Free hearing aids for you and 50% off+

30% off for family and friends

Perkbox discounts

Employee Assistance Program (EAP)

Job summary

Amplifon Australia, the leading retail hearing health provider, is seeking a store leader to manage a team of retail sales associates in a busy shopping centre. You will drive lead generation, explain hearing results, and help customers access free 5-minute hearing checks.

You will build relationships with customers, oversee rostering, coaching, and recruitment, and ensure accurate reporting and KPI delivery. Availability to work retail hours including weekends is required.

Qualifications

• Proven track record driving sales and profitability with a focus on customer service excellence.
• Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams.
• Review data and analytics to guide your decision making.
• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a can do attitude, great communication skills to support our team and customers.

Responsibilities

• Active lead generation by encouraging customers to check their hearing health.
• Build rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps.
• Reconnect with previous customers or new leads via phone-based communication.
• Database administration, including stock control and invoicing.
• Ensure accurate compliance and high attention to detail with industry reporting requirements.
• Actively manage and contribute to store targets and KPIs.
• Oversee and motivate a team of retail associates to provide outstanding customer service.
• Participate in recruitment and training of new team members.
• Manage rostering, store meetings, coaching and development initiatives.

Skills

Leadership

Sales experience

Customer service

Data analytics

Roster management

Tools

CRM software (POS/CRM)

Invoicing software

Stock control (process)

Job description

Amplifon Australia, the leading retail hearing health provider, is seeking a store leader to manage a team of retail sales associates in a busy shopping centre. You will drive lead generation, explain hearing results, and help customers access free 5-minute hearing checks.

You will build relationships with customers, oversee rostering, coaching, and recruitment, and ensure accurate reporting and KPI delivery. Availability to work retail hours including weekends is required.