Assistant Store Manager

Petbarn; Grafton; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts across Petbarn and Greencro

Pet-friendly workspace

Career growth opportunities

Novated leasing

Employee Assistance Program

Job summary

Petbarn is seeking a hands-on Assistant Store Manager to support the Grafton store. You will lead a small team, coach staff, and foster a customer-centric environment focused on pet health and wellbeing. This full-time role emphasizes achieving budgets, maintaining standards, and delivering service excellence.

You’ll train the team, manage costs, and drive growth while upholding Petbarn’s values. If you’re passionate about pets and retail leadership, join our brand with strong community impact.

Qualifications

• Proven experience leading a retail team in a high-volume environment.
• Ability to train and coach staff to deliver service excellence.
• Strong focus on achieving KPIs and store budgets.
• Customer-first mindset with passion for pets.

Responsibilities

• Support the Store Manager to drive overall store performance.
• Create a customer-centric environment and deliver exceptional service.
• Achieve sales budgets and maintain store standards while managing costs.
• Lead and coach the store team to meet business objectives.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Team training

Customer service

Retail management

Staff coaching

Job description

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as Full-Time Assistant Store Manager at Petbarn Graftonand will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years’ experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Please note that only shortlisted candidates will be contacted