Assistant Store Manager

Petbarn; Bathurst; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Petbarn discounts

Greencross Vets discounts

Novated leasing

Workplace benefits program

Employee Assistance Program 24/7

Job summary

Petbarn Bathurst is seeking a hands-on Assistant Store Manager to support the Store Manager in driving sales and delivering exceptional customer service within a pet-focused retail setting.

You will lead a high-performing team, ensure store standards, manage costs, and coach staff to deliver service excellence while helping the business grow. This role offers progression within a respected pet-care brand.

Qualifications

• Experience leading a high-volume retailer environment.
• Ability to train and coach staff to deliver service excellence.
• Strong focus on KPIs and store performance.

Responsibilities

• Support the Store Manager to maximize overall store success.
• Create a customer-centric environment and achieve sales budgets.
• Maintain store standards and manage costs.
• Train and coach the store team to deliver service excellence and achieve business objectives.

Skills

Leadership

Team coaching

Customer service

Staff training

KPI management

Communication

Job description

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as Full-Time Assistant Store Manager at Petbarn Bathurstand will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

Connect with pets and their owners, making a real difference

Gain valuable training in pet care and wellness and train the team

Be part of a team that values passion, authenticity, caring, knowledge and togetherness

Progression opportunities

About You:

A leader with a hands on approach

Have a natural love for animals and people, and passionate about retail

At least two years' experience working with a high-volume retailer

Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management

Proven ability to lead a team with a focus on team engagement

Friendly, patient, and eager to develop and train team

Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

Pet-filled days with the chance to make a difference

Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities

Access to novated leasing, workplace benefits program, discounts on corporate health insurance

Access to Employee Assistance Program, available 24/7 for yourself and your family

Development opportunities and access to strong leadership

Be part of a company with a commitment to giving back to the community through the Petbarn Foundation

Incentive Program

Please note that only shortlisted candidates will be contacted