Store Manager | Full-time | Gold Coast

Tiffany & Co.; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary bonus

Employee discounts

Milestone gifts

Job summary

Tiffany & Co. is opening a brand-new Gold Coast store and seeks a Store Manager to lead the luxury retail team nationwide. You will drive store strategy, guide leadership and sales teams, and ensure an exceptional client experience.

The ideal candidate has five+ years of leadership in retail or client-focused settings, with strong sales performance and experience engaging high-net-worth clients. Flexibility for varied shifts and non-traditional hours is required.

Qualifications

• Minimum five years’ experience leading teams of at least 15 people in a retail or client-focused environment.
• Experience in sales generation and achieving sales results.
• Experience working toward targets and KPIs.
• Experience partnering with high-net-worth individuals in a selling environment.
• Ability to inspire trust, integrity, fairness and professionalism with clients and staff.
• Adaptability to a fast-paced, changing environment and availability for varied shifts.

Responsibilities

• Analyze store performance and define action plans to improve results using clients, team, visual merchandising, product assortment and operations.
• Provide direction to store leadership and sales teams via morning briefings and goal setting.
• Coach teams to develop a winning culture and deliver a luxurious client experience.
• Develop a client development plan to engage and grow high-value and VIP clients.
• Work across roles on the floor, operations or other business needs during non-traditional hours.

Skills

Team leadership

Sales experience

KPIs

High-net-worth clients

Customer service

Flexibility

Product knowledge

Job description

About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide.

About the role

Get ready! We are thrilled to announce the upcoming opening of a brand-new store in Gold Coast. Thus we are now looking for a talented Store Manager from across the country to lead our luxury retail business in Gold Coast. This is a rare opportunity to make your mark.

As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams.

• - Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations.
• - Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.
• - Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.
• - Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.
• - Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

• - Minimum five years’ experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.).
• - Experience in sales generation and managing the achievement of sales results
• - Experience working towards targets and KPIs
• - Experience in partnering with high-net-worth individuals in a selling environment.
• - The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
• - Proven ability and desire to work in a fast-paced, changing environment
• - Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• - Flexibility to work non-traditional hours, including days, nights, weekends and holidays
• - In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

• - Generous salary & bonus, incentives employee discounts and milestone gifts
• - High performing, caring, fun and dynamic team
• - Culture focused on wellbeing, innovation and growth
• - Endless career opportunities with the largest luxury group - LVMH!
• - Never-ending training and individual up-skilling opportunities
• - Great mentoring from highly experienced management team

This is just the beginning