Store Manager - CHATSWOOD

Pop Mart; Willoughby; On-site; AUD 73,000 - 75,000; Full time

Benefits offered by this job

Bonus

Superannuation

Job summary

POP MART is a global pop-culture retailer with 550+ stores across 30+ countries. We are expanding in Australia and New Zealand and seek an experienced Store Manager to lead one of our busy Willoughby retail locations.

You will drive team performance, optimise customer experience, manage stock and implement promotional campaigns to hit sales targets. The role rewards proactive leadership, a hands-on approach and a passion for collectibles.

Qualifications

• Experience leading a high-volume retail store.
• Proven ability to drive sales and KPI performance.
• Strong leadership and people development capabilities.

Responsibilities

• Recruit, coach and develop high-performing teams.
• Deliver sales, wage and KPI targets.
• Manage inventory, deliveries and stock control.
• Lead from the front with exceptional customer service.

Skills

Store management

People leadership

Commercial focus

Coaching teams

Organisational skills

Customer experience

Job description

Lead a POP MART store | Global Pop-Culture Retail

Base salary $73k - $75k base (negotiable on experience) + Super + Bonus

STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary $73k - $75k base (negotiable on experience) + Super + Bonus

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Monthly performance bonus

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams

• Create a positive, accountable and customer-focused culture

• Conduct regular performance and development conversations

• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets

• Analyse store performance metrics and implement action plans

• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control

• Ensure compliance with company policies and procedures

• Maintain exceptional visual merchandising and presentation standards

• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade

• Deliver exceptional service standards

• Create memorable experiences for collectors, fans and customers

• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment

• A confident and engaging people leader

• Commercially focused with a proven track record of delivering results

• Skilled at coaching and developing teams

• Organised, resilient and adaptable

• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays.

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.

• Availability throughout peak trading periods, including November to January, is essential.
  

Eligibility

• Full, permanent Australian working rights required