Full-Time Senior Sales Associate (Westfield Sydney Flagship)

Pop Mart; Sydney; On-site; AUD 57,000 - 70,000; Full time

Benefits offered by this job

Superannuation

Monthly incentives

Job summary

POP MART is seeking a Senior Sales Associate to join our growing retail team in Australia. You will lead shifts, assist Store Manager and Assistant Store Manager, and ensure daily operations run smoothly in a fast-paced environment.

Join a global brand with a vibrant, creative culture. This full-time role offers opportunities to develop leadership skills, drive sales, and deliver memorable customer experiences across multiple stores in Australia and New Zealand.

Qualifications

• Minimum 2 years’ retail experience in a fast-paced environment.
• Experience as Senior Sales Associate, Keyholder or Team Leader is advantageous.
• Strong leadership and coaching abilities.

Responsibilities

• Lead shifts and support store leadership.
• Open and close the store per procedures.
• Act as senior on duty when management absent.
• Support store manager in achieving business objectives.
• Resolve customer issues with confidence and professionalism.
• Maintain store standards and policies at all times.
• Deliver outstanding customer experiences and upsell.
• Coach and onboard new team members.

Skills

Retail experience

Leadership

Customer service

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

SENIOR SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start
Position Available: Full-Time
$63,500 + Super + Monthly Incentives

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we’re looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you’ll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Opportunity to develop leadership skills within a growing global business

• Job security with a rapidly expanding retail brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You’ll Do

Lead Shifts & Support Store Leadership

• Take ownership of daily store operations during assigned shifts

• Open and close the store in accordance with company procedures

• Act as the senior team member on duty when Store Management is not present

• Support the Store Manager and Assistant Store Manager in delivering key business objectives

• Make confident decisions and resolve operational or customer issues as they arise

• Ensure company policies, procedures and store standards are consistently upheld

Deliver Outstanding Customer Experiences

• Lead by example in delivering exceptional customer service

• Build genuine connections with customers, fans and collectors

• Share product knowledge and introduce new collections with confidence

• Drive sales through upselling, cross-selling and customer engagement

• Handle customer enquiries and escalations professionally and effectively

Support Team Performance

• Support the onboarding and training of new team members

• Provide coaching and day-to-day guidance to Sales Associates

• Lead by example and set the standard for customer service and store execution

• Help foster a positive, accountable and high-performing team culture

• Support productivity and service standards during peak trading periods and major product launches

Maintain Operational Excellence

• Support inventory accuracy, stock management and merchandising standards

• Assist with stocktakes, deliveries and product launches

• Monitor store presentation and take ownership of maintaining a customer-ready environment

• Process transactions accurately and support loss prevention initiatives

• Ensure opening, trading and closing routines are completed accurately and on time

Who You Are

• An experienced retailer who enjoys taking ownership and responsibility

• Passionate about customer service and creating memorable experiences

• A natural leader who leads by example and supports team success

• Confident making decisions and solving problems in a fast-paced environment

• Organised, reliable and detail-oriented

• Able to remain calm and focused during busy trading periods

• Passionate about retail, pop culture or collectibles

What We’re Looking For

• Minimum 2 years’ retail experience in a fast-paced customer-facing environment

• Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

• Experience opening and closing a retail store

• Demonstrated ability to support, coach and motivate team members

• Strong understanding of retail operations, customer service and store standards

• Ability to take accountability for store performance during assigned shifts

• Strong communication and organisational skills

Full-Time Availability Requirements

• This is a permanent full-time position averaging 38 hours per week.

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays.

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.

• Availability throughout our peak trading season (November to January) is essential.

Full and permanent Australian working rights are required.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.