Assistant Store Manager - WORLD SQUARE

Pop Mart; Sydney; On-site; AUD 70,000 - 73,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Annual POP LAND pass

Job summary

POP MART in Sydney is seeking an experienced Assistant Store Manager to lead a large-format retail team at our World Square store. You will coach a diverse team of around 20, driving outstanding customer experiences and delivering strong commercial results in a fast-paced environment.

You’ll be responsible for recruitment, onboarding, training, performance coaching, and roster planning, with a focus on building a high-performing culture and achieving sales targets across weekly releases and

Qualifications

• Experience leading medium to large retail teams.
• Strong customer experience focus and coaching mindset.
• KPI driven with ability to analyse store performance.
• Proficient with Excel/Google Sheets for reporting and planning.

Responsibilities

• Lead, coach and develop a large retail team.
• Recruit, onboard and train staff; provide ongoing feedback.
• Drive sales targets and KPIs; analyse performance.
• Roster planning and workforce management to meet budgets.
• Coordinate store operations for a flagship multi-level store.

Skills

Team leadership

Coaching

Customer experience

KPI focus

Roster planning

Excel reporting

Google Sheets

Tools

Excel

Google Sheets

Job description

$70k-$73k + (negotiable on experience) + Super + Bonus

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our World Square store, you'll support the leadership of a large-format, retail environment and a team of approximately 20 employees, playing a key role in developing a high-performing team and driving commercial success.

ASSISTANT STORE MANAGER - POP MART

Global Pop-Culture | Leadership Opportunity

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Coach, motivate and develop a large and diverse retail team
• Support recruitment, onboarding and training activities
• Provide ongoing feedback, coaching and performance support
• Assist with formal performance management conversations when required
• Help build a positive, accountable and high-performing team culture
• Identify and develop future leaders within the store team

Drive Commercial Results

• Support achievement of sales targets and KPIs
• Analyse store performance and identify opportunities for improvement
• Create a customer-focused and sales-driven environment
• Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
• Support labour productivity through effective roster planning and workforce management

Support Store Operations

• Assist with roster planning and workforce management aligned to labour budgets
• Maintain inventory accuracy and store presentation standards
• Ensure policies, procedures and compliance requirements are met
• Support product launches, promotional events and peak trading periods
• Help coordinate operations across a large-format, multi-level retail environment

Who You Are

• An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
• Passionate about customer experience and team development
• Confident coaching, training and leading others
• Experienced managing team performance and providing constructive feedback
• Commercially aware and KPI focused
• Comfortable using Excel and Google Sheets for reporting and workforce planning
• Organised, adaptable and solutions focused
• Comfortable working in fast-paced, high-volume retail environments
• Ready to lead larger teams and support the success of a flagship retail location

Availability Requirements

• Flexible availability across all 7 days is required
• Typical rosters include weekends, late-night trading and public holidays
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected
• Availability throughout peak trading periods, including November to January, is essential

Full and permanent Australian working rights are required.