Store Manager (Chastwood)

Pop Mart; Sydney; On-site; AUD 67,000 - 81,000; Full time

Benefits offered by this job

Weekly product releases

Monthly performance bonus

Product incentives (probation)

Job summary

POP MART is seeking an experienced Store Manager to lead one of our retail locations in Australia. You will recruit, coach and develop a high-performing team, ensuring a customer-focused culture and strong store performance.

The role offers base salary circa $74,000+ with experience-based flexibility and opportunities for career progression. Join a fast-moving, globally expanding brand delivering weekly product releases, promotions and an energetic, inclusive team environment in a vibrant retail

Qualifications

• Experienced Store Manager from a high-volume retail environment.
• Confident and engaging people leader.
• Commercially focused with a proven track record of delivering results.
• Skilled at coaching and developing teams.
• Availability across all seven days is required.

Responsibilities

• Lead & develop the team by recruiting, coaching and building a positive, accountable culture.
• Drive sales by delivering KPIs, analyzing performance and improving productivity.
• Oversee store operations including inventory control, deliveries and merchandising.
• Champion customer experience with exceptional service and memorable in-store experiences.

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential.

Full, permanent Australian working rights required

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.