Store Manager - CHADSTONE

Pop Mart; City of Melbourne; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Bonus

Superannuation

Product incentives

Career progression

Annual POP LAND pass

Job summary

POP MART is seeking an experienced Store Manager for a high-volume retail environment in Melbourne. You will lead and develop a passionate team, drive sales and operational excellence, and create memorable experiences for collectors and customers.

The role is based in a fast-paced, creative retail setting with strong brand momentum and opportunities for career progression.

Qualifications

• Experienced Store Manager from a high-volume retail environment.
• Confident and engaging people leader.
• Commercially focused with a proven track record of delivering results.

Responsibilities

• Lead and develop the team to deliver exceptional customer experiences.
• Drive sales, wage and KPI targets and monitor store performance.
• Manage inventory, deliveries and stock control while ensuring policy compliance.
• Lead product launches, promotions and visual merchandising to maximise impact.
• Foster a customer-first culture and coach the team through daily trade.

Job description

Lead a POP MART store | Global Pop-Culture Retail

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team. Immediate start available in our existing store, allowing plenty of time to train ahead of our brand-new location opening in Chadstone in November 2026.

This is an exciting opportunity for an experienced retail leader who enjoys coaching teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment.

STORE MANAGER — POP MART

Circa $75k -$80k (negotiable on experience) + Super + Bonus

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential.

Eligibility

• Full, permanent Australian working rights required