Store Manager - CHADSTONE

POP MART OCEANIA PTY LTD; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonus

Job summary

POP MART is expanding in Australia and New Zealand and seeks an experienced Assistant Store Manager to lead a high-volume POP MART store in Melbourne. The role focuses on coaching teams, delivering exceptional customer experiences, and achieving strong commercial outcomes in a fast-paced retail environment.

Immediate start available in our existing store, with a brand-new Chadstone location opening in November 2026.

Qualifications

• Experience leading a store team in a high-volume retail environment.
• Proven ability to coach and develop staff and drive customer-first culture.
• Strong commercial mindset with track record of delivering results.

Responsibilities

• Lead and develop the store team, coaching performance and career growth.
• Drive sales, wage controls, and KPI targets to meet business goals.
• Oversee store operations, inventory, visual merchandising and launches.
• Deliver memorable customer experiences and foster a customer-first culture.

Skills

People leadership

Customer focus

Retail management

High-volume retail

Job description

Lead a POP MART store | Global Pop-Culture Retail

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team. Immediate start available in our existing store, allowing plenty of time to train ahead of our brand-new location opening in Chadstone in November 2026.

This is an exciting opportunity for an experienced retail leader who enjoys coaching teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly performance bonus
• Supportive, energetic and inclusive team culture

What You'll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential.