Store Manager

Ottos Group; Townsville City; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Career growth

Autonomy to lead team

Supportive leadership team

Ongoing training and development

Fast-paced environment

Influence on business performance

Teamwork culture

Zusammenfassung

Ottos Group is seeking a Store Manager to lead a multi-department retail operation. You will drive leadership, commercial performance and exceptional customer service across busy kitchens and prep areas.

Lead a team of Department Managers and Supervisors, manage budgets and stock control, and ensure safety and compliance. A proactive, solutions-driven leader who can optimise profitability and staff development will excel in this role.

Qualifikationen

• 2+ years in Store Manager or Restaurant Manager role in busy retail, café or hospitality.
• Experience leading and developing Supervisors and frontline employees.
• Proven ability to manage high-volume operations with exceptional customer service.

Aufgaben

• Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
• Oversee day-to-day operations of multiple departments, ensuring smooth, efficient and compliant practices.
• Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
• Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
• Ensure compliance with food safety, workplace health and safety, policies and legislation.
• Manage training, performance management and succession planning for frontline teams.
• Conduct regular operational audits and implement corrective actions where required.
• Coordinate inventory management, stock control, ordering and waste reduction initiatives.
• Investigate and resolve customer complaints and operational issues professionally and timely.
• Collaborate with senior leadership to implement business initiatives, promotions and improvements.
• Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
• Manage maintenance, contractor coordination and asset management to keep facilities safe and operational.
• Lead change management initiatives and new systems or procedures.
• Ensure consistent presentation standards, merchandising and cleanliness across departments.
• Prepare and manage rosters within approved labour budgets and ensure staffing aligns with awards and cost targets.

Kenntnisse

Team leadership

Staff development

Customer service

Financial acumen

Budgeting

Labour cost management

Stock control

Performance management

Workplace safety

Communication

Time management

Problem solving

Tools

Retail systems

Inventory software

Jobbeschreibung

Job Description

As a Store Manager, you will be responsible for the overall leadership, operational performance, and commercial success of a multi-department retail business. Working closely with a team of Department Managers and Supervisors, you will drive operational excellence, ensure exceptional customer service, and maintain high standards across all areas of the business; including busy kitchens/prep areas.

Key Responsibilities

• Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
• Oversee the day-to-day operations of multiple departments, ensuring smooth, efficient and compliant business practices.
• Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
• Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
• Ensure compliance with food safety, workplace health and safety, company policies and relevant legislation.
• Manage training, performance management and succession planning for frontline teams.
• Conduct regular operational audits and implement corrective actions where required.
• Coordinate inventory management, stock control, ordering and waste reduction initiatives.
• Investigate and resolve customer complaints and operational issues in a professional and timely manner.
• Collaborate with senior leadership and support departments to implement business initiatives, promotions and operational improvements.
• Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
• Manage maintenance requirements, contractor coordination and asset management to ensure facilities remain safe and operational.
• Lead change management initiatives, including new systems, procedures and operational projects.
• Ensure consistent presentation standards, merchandising and cleanliness across all departments.
• Prepare and manage rosters within approved labour budgets, and review and approve department supervisor rosters to ensure appropriate staffing levels, award compliance and labour cost targets are maintained.

Skills & Experience

• Minimum 2 years' experience in a Store Manager or Restaurant Manager role within a busy retail, café or hospitality environment.
• Demonstrated experience leading and developing a team of Supervisors and frontline employees.
• Proven ability to manage high-volume operations while maintaining exceptional customer service standards.
• Strong financial acumen, including budgeting, labour cost management and stock control.
• Experience with recruitment, performance management and staff development.
• Sound knowledge of workplace health and safety, food safety and compliance requirements.
• Strong leadership, communication and conflict resolution skills.
• Excellent organisational and time management abilities with the capacity to manage multiple priorities.
• Proficient in inventory management, rostering and business management systems.
• Customer-focused with a proactive, solutions-driven approach and the ability to perform effectively under pressure.

Why Join Us?

We are committed to creating an environment where our leaders can thrive. As a Store Manager, you'll have the opportunity to make a genuine impact on business performance, lead and develop a high-performing team, and contribute to the ongoing success of a dynamic, fast-paced operation.

What We Offer

• Opportunities for career growth and professional development.
• Autonomy to lead your team and drive operational excellence.
• A supportive leadership team that values collaboration and innovation.
• Ongoing training and development opportunities.
• A diverse and fast-paced environment where no two days are the same.
• The opportunity to influence business performance and continuous improvement initiatives.
• A workplace culture built on teamwork, accountability and continuous improvement.