Store Manager

Sydney Tools; Rockhampton Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career progression

Ongoing training

Supportive leadership

Collaborative culture

Job summary

Sydney Tools is seeking a hands-on Store Manager to lead daily operations, drive sales and deliver exceptional customer experiences at our Rockhampton store. You will manage a high-performing team, uphold safety standards, and ensure stock presentation while building strong relationships with industrial and trade customers.

In this role you will use data to shape strategies, coach staff, and maintain compliance, with a roster that includes weekends and public holidays.

Qualifications

• Experience as a Store Manager or 2IC in a high-volume retail, industrial or trade-based environment.
• Proven success leading teams to achieve sales, KPIs and operational standards.
• Strong coaching, performance management and people leadership skills.
• Confidence using data and reports to drive decisions and improvements.
• Excellent communication skills and the ability to build rapport with a wide range of stakeholders.
• Flexibility to work a rotating roster including weekends and some public holidays.

Responsibilities

• Lead by example by achieving your own sales targets, operational excellence and strong attendance.
• Take full responsibility for daily store operations and customer experience.
• Build strong relationships with industrial and trade clients, both new and existing.
• Hold your team accountable for sales, KPIs, attendance and customer service standards.
• Identify process improvements to lift efficiency, compliance and profitability.
• Drive and exceed individual and store sales targets and KPIs.
• Engage with customers to understand their requirements and recommend suitable solutions.
• Analyse sales reports to identify trends, opportunities and underperformance.
• Implement sales initiatives and local area marketing activities in line with company strategy.
• Onboard and train new team members using established induction programs.
• Run regular coaching sessions, performance check-ins and corrective action where required.
• Create a positive, high-performance culture with clear expectations and follow-through.
• Ensure team adherence to rosters, time and attendance standards and company policies.
• Maintain visual merchandising, stock presentation and overall store standards.
• Manage inventory levels to optimise availability and minimise shrinkage.
• Oversee end-of-day processes including banking, security and reporting.
• Ensure compliance with WHS obligations, company policies and all relevant legislation.
• Quickly and professionally resolve customer issues or complaints.

Skills

Store leadership

Sales target attainment

Customer experience

Team coaching

Data-driven decisions

Communication

Roster management

WHS compliance

Tools

POS systems

Sales reports

Job description

As Store Manager, you will own the performance, presentation and culture of your store. You will lead from the front, driving sales and operational standards while building a reliable, accountable team.

You will

• Lead by example by achieving your own sales targets, operational excellence and strong attendance
• Take full responsibility for daily store operations and customer experience
• Build strong relationships with industrial and trade clients, both new and existing
• Hold your team accountable for sales, KPIs, attendance and customer service standards
• Identify process improvements to lift efficiency, compliance and profitability

About the Role

As Store Manager, you will own the performance, presentation and culture of your store. You will lead from the front, driving sales and operational standards while building a reliable, accountable team.

You will

• Lead by example by achieving your own sales targets, operational excellence and strong attendance
• Take full responsibility for daily store operations and customer experience
• Build strong relationships with industrial and trade clients, both new and existing
• Hold your team accountable for sales, KPIs, attendance and customer service standards
• Identify process improvements to lift efficiency, compliance and profitability

What You’ll Be Doing

Sales & Customer Experience

• Drive and exceed individual and store sales targets and KPIs
• Engage with customers to understand their requirements and recommend suitable solutions
• Analyse sales reports to identify trends, opportunities and underperformance
• Implement sales initiatives and local area marketing activities in line with company strategy

People Leadership

• Onboard and train new team members using established induction programs
• Run regular coaching sessions, performance check-ins and corrective action where required
• Create a positive, high-performance culture with clear expectations and follow-through
• Ensure team adherence to rosters, time and attendance standards and company policies

Operations & Compliance

• Maintain visual merchandising, stock presentation and overall store standards
• Manage inventory levels to optimise availability and minimise shrinkage
• Oversee end-of-day processes including banking, security and reporting
• Ensure compliance with WHS obligations, company policies and all relevant legislation
• Quickly and professionally resolve customer issues or complaints

About You

You are a hands-on retail leader with strong operational discipline and a track record of lifting store performance.

• Experience as a Store Manager or 2IC in a high-volume retail, industrial or trade-based environment
• Proven success leading teams to achieve sales, KPIs and operational standards
• Strong coaching, performance management and people leadership skills
• Confidence using data and reports to drive decisions and improvements
• Excellent communication skills and the ability to build rapport with a wide range of stakeholders
• Flexibility to work a rotating roster including weekends and some public holidays

What’s on Offer

• Competitive salary package
• Career progression opportunities in a growing national network
• Ongoing training and development
• Supportive leadership team and collaborative culture