Store Manager

RGIT Australia; Townsville City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career growth opportunities

Autonomy to lead your team

Supportive leadership team

Ongoing training and development

Diverse fast-paced environment

Influence business performance

Job summary

RGIT Australia in Townsville is seeking a Store Manager to lead a multi-department retail operation, guiding department managers, ensuring exceptional customer service and strong operating standards.

You will drive profitability by monitoring budgets, labour costs and stock control, while maintaining food safety and WHS compliance across busy kitchens and prep areas.

Join a fast-paced team focused on continuous improvement, staff development and a positive workplace culture.

Qualifications

• Minimum 2 years' experience in a Store Manager or Restaurant Manager role within a busy retail, café or hospitality environment.
• Demonstrated experience leading and developing a team of Supervisors and frontline employees.
• Proven ability to manage high-volume operations while maintaining exceptional customer service standards.
• Strong financial acumen, including budgeting, labour cost management and stock control
• Experience with recruitment, performance management and staff development.
• Sound knowledge of workplace health and safety, food safety and compliance requirements.
• Strong leadership, communication and conflict resolution skills.
• Excellent organisational and time management abilities with the capacity to manage multiple priorities.
• Proficient in inventory management, rostering and business management systems.
• Customer-focused with a proactive, solutions-driven approach and the ability to perform effectively under pressure.

Responsibilities

• Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
• Oversee the day-to-day operations of multiple departments, ensuring smooth, efficient and compliant business practices.
• Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
• Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
• Ensure compliance with food safety, workplace health and safety, company policies and relevant legislation.
• Manage training, performance management and succession planning for frontline teams.
• Conduct regular operational audits and implement corrective actions where required.
• Coordinate inventory management, stock control, ordering and waste reduction initiatives.
• Investigate and resolve customer complaints and operational issues in a professional and timely manner
• Collaborate with senior leadership and support departments to implement business initiatives, promotions and operational improvements.
• Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
• Manage maintenance requirements, contractor coordination and asset management to ensure facilities remain safe and operational.
• Lead change management initiatives, including new systems, procedures and operational projects.
• Ensure consistent presentation standards, merchandising and cleanliness across all departments.
• Prepare and manage rosters within approved labour budgets, and review and approve department supervisor rosters to ensure appropriate staffing levels, award compliance and labour cost targets are maintained.

Skills

Team leadership

Financial acumen

Inventory management

Staff development

Food safety

Communication

Time management

Problem solving

Job description

As a Store Manager, you will be responsible for the overall leadership, operational performance, and commercial success of a multi-department retail business. Working closely with a team of Department Managers and Supervisors, you will drive operational excellence, ensure exceptional customer service, and maintain high standards across all areas of the business; including busy kitchens/prep areas.

Key Responsibilities

• Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
• Oversee the day-to-day operations of multiple departments, ensuring smooth, efficient and compliant business practices.
• Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
• Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
• Ensure compliance with food safety, workplace health and safety, company policies and relevant legislation.
• Manage training, performance management and succession planning for frontline teams.
• Conduct regular operational audits and implement corrective actions where required.
• Coordinate inventory management, stock control, ordering and waste reduction initiatives.
• Investigate and resolve customer complaints and operational issues in a professional and timely manner
• Collaborate with senior leadership and support departments to implement business initiatives, promotions and operational improvements.
• Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
• Manage maintenance requirements, contractor coordination and asset management to ensure facilities remain safe and operational.
• Lead change management initiatives, including new systems, procedures and operational projects.
• Ensure consistent presentation standards, merchandising and cleanliness across all departments.
• Prepare and manage rosters within approved labour budgets, and review and approve department supervisor rosters to ensure appropriate staffing levels, award compliance and labour cost targets are maintained.

Skills & Experience

• Minimum 2 years' experience in a Store Manager or Restaurant Manager role within a busy retail, café or hospitality environment.
• Demonstrated experience leading and developing a team of Supervisors and frontline employees.
• Proven ability to manage high-volume operations while maintaining exceptional customer service standards.
• Strong financial acumen, including budgeting, labour cost management and stock control
• Experience with recruitment, performance management and staff development.
• Sound knowledge of workplace health and safety, food safety and compliance requirements.
• Strong leadership, communication and conflict resolution skills.
• Excellent organisational and time management abilities with the capacity to manage multiple priorities.
• Proficient in inventory management, rostering and business management systems.
• Customer-focused with a proactive, solutions-driven approach and the ability to perform effectively under pressure.

Why Join Us?

We are committed to creating an environment where our leaders can thrive. As a Store Manager, you'll have the opportunity to make a genuine impact on business performance, lead and develop a high-performing team, and contribute to the ongoing success of a dynamic, fast-paced operation.

What We Offer

• Opportunities for career growth and professional development.
• Autonomy to lead your team and drive operational excellence.
• A supportive leadership team that values collaboration and innovation.
• Ongoing training and development opportunities.
• A diverse and fast-paced environment where no two days are the same.
• The opportunity to influence business performance and continuous improvement initiatives.
• A workplace culture built on teamwork, accountability and continuous improvement.