Store Manager

LH Holding NSW Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

LH Holding NSW Pty Ltd is seeking a Store Manager to oversee daily store operations in Sydney, lead a team, manage finances, and ensure customer satisfaction across all service areas. The role requires strong leadership, procurement, and safety practices within a fast-paced retail environment.

The successful candidate will drive performance by optimizing inventory, coordinating labor, and implementing promotional initiatives while maintaining compliance with health and safety standards.

Responsibilities

• Customer Service: Consistently deliver exceptional service to every customer.
• Customer Service: Address inquiries, feedback, and concerns swiftly and professionally.
• Customer Service: Advise customers on product use while promoting menu offerings.
• Customer Service: Oversee recruitment, training, and supervision of staff.
• Customer Service: Cultivate a positive and inclusive work environment.
• Customer Service: Organize staff scheduling and manage labor costs efficiently.
• Operational Management: Manage daily store operations to ensure smooth delivery service.
• Operational Management: Define and adjust product range, inventory levels, and service benchmarks.
• Operational Management: Maintain records of inventory and financial transactions.
• Operational Management: Supervise financial recordkeeping and budgeting to meet targets.
• Operational Management: Monitor sales trends and implement revenue strategies.
• Operational Management: Collaborate with management on pricing for annual sales.
• Marketing and Promotion: Assist in marketing campaigns and promotional initiatives.
• Marketing and Promotion: Enhance customer engagement through advertising of products and services.
• Compliance and Safety: Ensure operations adhere to health and safety standards.
• Compliance and Safety: Uphold food safety and hygiene practices per policy and law.
• Compliance and Safety: Conduct regular safety audits and risk assessments.
• Inventory and Purchasing: Develop procurement strategies for stock levels.
• Inventory and Purchasing: Manage supplier relationships and negotiate terms.
• Inventory and Purchasing: Monitor inventory turnover to minimize waste.
• About you: Ensure operations adhere to health and safety standards.
• About you: Uphold food safety and hygiene practices per policy and law.
• About you: Perform regular safety audits and risk assessments.
• About you: Develop procurement strategies to maintain stock levels.
• About you: Manage supplier relationships and negotiate favorable terms.
• About you: Monitor inventory turnover to minimize waste and ensure efficient stock management.

Job description

Store Manager role responsible for overseeing daily store operations, leading a team, managing finances, and ensuring customer satisfaction across all service areas.

Key responsibilities:

Customer Service:

• Consistently deliver exceptional service to every customer.
• Address inquiries, feedback, and concerns swiftly and professionally.
• Advise customers on how to use products effectively while actively promoting menu offerings.
• Oversee the recruitment, training, and supervision of staff to build a cohesive, high-performing team.
• Cultivate a positive and inclusive work environment.
• Organize staff scheduling and manage labor costs efficiently.

Operational Management:

• Manage daily store operations to ensure smooth and efficient delivery service.
• Define and adjust the product range, inventory levels, and service benchmarks to meet customer needs.
• Maintain detailed records of inventory and financial transactions to support performance monitoring.
• Supervise financial recordkeeping and manage the store’s budgeting process to meet targets.
• Monitor sales trends and implement strategies to achieve revenue goals.
• Collaborate with management to set competitive pricing that supports annual sales objectives.

Marketing and Promotion:

• Assist in the execution of marketing campaigns and promotional initiatives.
• Enhance customer engagement by effectively advertising products and services.

Compliance and Safety:

• Ensure all operations adhere to occupational health and safety standards.
• Uphold food safety and hygiene practices in line with company policies and legal requirements.
• Perform regular safety audits and risk assessments to maintain a secure environment.

Inventory and Purchasing:

• Develop and implement procurement strategies to maintain optimal stock levels.
• Manage supplier relationships and negotiate favorable terms.
• Monitor inventory turnover to minimize waste and ensure efficient stock management.

About you

Ensure all operations adhere to occupational health and safety standards

Uphold food safety and hygiene practices in line with company policies and legal requirements

Perform regular safety audits and risk assessments to maintain a secure environment

Develop and implement procurement strategies to maintain optimal stock levels

Manage supplier relationships and negotiate favorable terms

Monitor inventory turnover to minimize waste and ensure efficient stock management