Store Manager

Sydney Tools Pty Ltd; Sunshine Coast Regional; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Ongoing training and development

Career progression within a growing,

Supportive team environment

Job summary

Sydney Tools is seeking a motivated Store Manager to lead our Sunshine Coast store, driving sales, customer service, and operational excellence. You will lead from the front in a fast-paced trade sales environment, focusing on delivering exceptional service and achieving sales targets.

The role is hands-on and requires strong leadership, excellent communication, and a track record of delivering results in retail or trade environments.

Qualifications

• Previous experience in retail, trade sales, or a similar leadership role.
• Proven ability to lead and motivate a team.
• Strong sales and customer service skills.
• Excellent communication and problem-solving abilities.
• Commercially minded with a focus on achieving results.
• Organised, adaptable, and capable of managing multiple priorities.
• Experience within tools, hardware, industrial, automotive, or trade-related industries is highly regarded.

Responsibilities

• Lead, coach, and develop a high-performing sales team
• Drive store sales growth and profitability.
• Deliver outstanding customer service to trade and retail customers.
• Manage store operations, including inventory, merchandising, and compliance.
• Monitor and achieve KPIs relating to sales, profitability, and customer satisfaction.
• Recruit, train, and support team members.
• Maintain high standards of presentation, safety, and operational efficiency.
• Build strong relationships with local trade customers and business accounts.

Skills

Retail leadership

Team motivation

Sales excellence

Customer service

Communication

Job description

Sydney Tools is one of Australia's leading trade and industrial tool retailers, supplying professional tradespeople, businesses, and DIY customers with the industry's most trusted brands. We are seeking a motivated and results-driven Store Manager to lead our team and drive sales, customer service, and operational excellence.

About the Role As Store Manager, you will be responsible for the overall performance of the store, leading from the front to deliver exceptional customer service while achieving sales and operational targets. This is a hands‑on leadership position in a fast‑paced trade sales environment.

Key Responsibilities

• Lead, coach, and develop a high-performing sales team
• Drive store sales growth and profitability.
• Deliver outstanding customer service to trade and retail customers.
• Manage store operations, including inventory, merchandising, and compliance.
• Monitor and achieve KPIs relating to sales, profitability, and customer satisfaction.
• Recruit, train, and support team members.
• Maintain high standards of presentation, safety, and operational efficiency.
• Build strong relationships with local trade customers and business accounts.

About You

• Previous experience in retail, trade sales, or a similar leadership role
• Proven ability to lead and motivate a team.
• Strong sales and customer service skills.
• Excellent communication and problem-solving abilities.
• Commercially minded with a focus on achieving results.
• Organised, adaptable, and capable of managing multiple priorities.
• Experience within tools, hardware, industrial, automotive, or trade-related industries is highly regarded.

What We Offer

• Competitive salary package
• Performance-based incentives.
• Ongoing training and development opportunities.
• Career progression within a growing national business.
• Supportive team environment.

Why Sydney Tools? At Sydney Tools, we pride ourselves on providing industry-leading products, expert advice, and outstanding service to Australia's trade professionals. If you're a passionate leader who thrives in a sales-driven environment and enjoys building successful teams, we'd love to hear from you.