Store Manager

Total Tools; Lismore City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with incentives

Ongoing product training

Job security and growth

Job summary

Total Tools Lismore is seeking a dedicated Full Time Store Manager to lead a busy tools retailer. You will oversee daily operations, drive sales, coach the team, and ensure exceptional customer service in a fast-paced environment.

This role rewards experienced retail leaders with a passion for tools, offering training, opportunities to develop skills, and a supportive local team. Applicants with strong leadership, merchandising, and safety focus are encouraged to apply.

Qualifications

• Sound experience in retail sales, team development and leadership.
• Demonstrated experience in leading a sales team, and managing performance as required.
• Ability to manage multiple priorities, within a fast-paced team environment.
• A creative approach to Visual Merchandising.
• Excellent communication and interpersonal skills.
• An eye for detail, with a desire to drive strong financial results.
• A self-motivated, self-starter, with the ability to demonstrate initiative.
• Comfortable with technology – computer literacy is a must.
• Available for weekdays, weekends, and some public holiday work.

Responsibilities

• Coaching and developing your team’s knowledge, skills, and behaviours to ensure a successful store culture
• Ensuring the health and safety of all team members, customers, and contractors within the store
• Providing exceptional customer service to customers, and offering solutions as required
• Developing a high-performance team, capable of delivering sales targets and KPIs

Skills

Retail leadership

Team development

Leadership

Communication

Attention to detail

Self-motivated

Technology literacy

Multi-tasking

Customer service

Tools

Computer literacy

Job description

Total Tools Lismore is looking for a Full Time Store Manager, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader, ideally within the tools industry. You will be responsible for influencing and motivating your team to provide high-quality customer service, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will take full accountability for retail fundamentals, including outstanding customer service, reporting, store analytics, promotions, and merchandising standards. This will see you deliver sales targets and other KPIs, while creating a productive, and safe work environment.

What will you be doing?

• Coaching and developing your team’s knowledge, skills, and behaviours to ensure a successful store culture
• Ensuring the health and safety of all team members, customers, and contractors within the store
• Providing exceptional customer service to customers, and offering solutions as required
• Developing a high-performance team, capable of delivering sales targets and KPIs

Does this sound like you?

• Sound experience in retail sales, team development and leadership
• Demonstrated experience in leading a sales team, and managing performance as required
• Ability to manage multiple priorities, within a fast-paced team environment
• A creative approach to Visual Merchandising
• Excellent communication and interpersonal skills
• An eye for detail, with a desire to drive strong financial results
• A self-motivated, self-starter, with the ability to demonstrate initiative
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values- Champion Customers, Results Matter, Better Together, Give a Damn & Back Local Brilliance!

We also offer:

• Competitive salary, with incentives for high performance
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.