Store Manager

The Intermedia Group.; City of Knox; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Supportive team

Industry training

Leadership support

Niche industry career

Job summary

My Pool Shop Melbourne is seeking a Store Manager to lead our Ferntree Gully store and partner with our mobile pool service team to enhance customer experiences and drive business growth.

We value strong leadership, exceptional customer service, and a proactive approach to coaching and development. Join a close-knit team in a niche retail environment that rewards initiative and customer care.

Qualifications

• Store Manager or equivalent leadership experience in retail.
• Strong customer service and relationship-building skills.
• Leadership, coaching and communication abilities.
• Excellent organisational and time management skills.
• Strong commercial awareness and ability to drive sales and team performance.
• Willingness to learn and grow within the pool industry.

Responsibilities

• Provide practical pool care advice and product recommendations.
• Build long-term customer relationships as a local pool expert.
• Lead, coach and develop the team to deliver outstanding service.
• Drive store sales, profitability and overall performance.
• Promote mobile pool services for a seamless customer experience.
• Maintain a tidy, safe and welcoming store environment.
• Oversee stock control and inventory ordering.

Skills

Leadership

Customer service

Communication

Team coaching

Sales

Job description

At My Pool Shop Melbourne, we believe that “everyone deserves a safe and healthy pool” so we’re focused on delivering exceptional customer experiences, supporting our local communities, and creating opportunities for our people to grow and succeed.

Our store is filled with repeat customers providing the ideal environment to build strong long term relationships with our customer base.

About the role

We're looking for an exceptional Store Manager to lead our award winning retail store in Ferntree Gully. We're searching for a passionate leader who enjoys helping customers, solving their problems and sharing their knowledge to make a real difference every day.

Whether you're an experienced pool industry professional with experience you think relevant or an accomplished retail leader with a passion for customer service, this is your opportunity to build a rewarding career with My Pool Shop Melbourne.

The Role

As Store Manager, you'll lead the day-to-day operations of our store and be part of the team working closely with our mobile pool service coordinator to support our mobile team and senior management in areas such as marketing and business development.

Key responsibilities include

• Provide practical pool care advice, including water testing and product recommendations.
• Build long-term customer relationships and become a trusted local pool expert.
• Lead, coach and develop your team to deliver exceptional customer experiences.
• Drive sales, profitability and overall store performance.
• Promote and support our mobile pool services to ensure a seamless customer experience.
• Maintain a tidy, safe and welcoming environment for your customers.
• Inventory management including stock control and ordering.

About You

You enjoy the responsibility of leadership and working in a close knit team. You enjoy helping customers, solving their problems and sharing your knowledge. You take pride in your achievements and running a successful small business.

You have previous experience as a Store Manager or Assistant Store Manager or you have other equivalent experience you feel equips you to take on this role.

What you bring

• Outstanding customer service and relationship-building skills.
• Strong leadership, coaching and communication abilities.
• A positive and solutions-focused attitude.
• Excellent organisational and time management skills.
• Strong commercial awareness and the ability to drive sales and team performance.
• A willingness to learn, grow and build your career within the pool industry.

What we can offer

• Competitive salary package
• An excellent working environment with friendly repeat customers
• A close knit and supportive team
• Industry training
• Leadership support to succeed
• A rewarding career in a niche industry