Store Floor Leader - Elevate Customer Experience

Cos; City of Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25% staff discount across COS brands

Descripción de la vacante

COS is seeking a Floor Manager in Melbourne to lead a passionate team and create exceptional customer experiences on the shop floor. You will drive service excellence, styling expertise, and store presentation while guiding recruitment, onboarding, and staff development.

You will analyse sales data, collaborate with the Store Manager to maximise performance, and step into Store Manager duties when required to ensure leadership continuity.

Formación

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to communicate with customers and internal stakeholders

Responsabilidades

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Conocimientos

Customer-Focused

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Descripción del empleo

COS is seeking a Floor Manager in Melbourne to lead a passionate team and create exceptional customer experiences on the shop floor. You will drive service excellence, styling expertise, and store presentation while guiding recruitment, onboarding, and staff development.

You will analyse sales data, collaborate with the Store Manager to maximise performance, and step into Store Manager duties when required to ensure leadership continuity.