Store Leader: Elevate Customer Experience & Growth

BoF Careers; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discount 25%

Job summary

H&M Group is seeking a Store Manager in Sydney to own store performance, shaping a vibrant, customer-first environment. You will balance front-of-house energy with back-end efficiency while leading a team of managers, visual merchandisers, and sales staff to achieve sales goals and exceptional service.

You will drive operational excellence, recruit and onboard talent, provide coaching, and ensure compliant, high-standard store operations.

Qualifications

• Team leadership in fast-paced retail settings with high service standards.
• Procedures to ensure compliance with policies and legal standards.
• Customer-centric mindset aligned with feedback to drive performance.
• Ability to align commercial goals with customer needs.
• Eagerness to learn and develop professionally.
• Clear, confident communication with customers and team.
• Experience coaching and developing team members.
• Adaptability to change and new opportunities.
• Operational excellence in store presentation and processes.
• Willingness to work evenings, weekends, and holidays.
• Fluent English for service and internal collaboration.

Responsibilities

• Guide store team to deliver personalized styling and a memorable in-store experience.
• Analyze sales data to drive store performance and profitability.
• Lead managers, merchandisers, and sales advisors to exceed standards.
• Manage recruitment, onboarding and training for new staff.
• Identify high-potential individuals and create development plans.
• Oversee store operations, compliance, and visual merchandising for efficiency.
• Foster a positive, inclusive, and motivating work environment.

Skills

Team Leadership

Policy Compliance

Customer Focus

Business Acumen

Learning & Development

Communication

Coaching

Adaptability

Operations Excellence

Flexible Hours

English Proficiency

Job description

H&M Group is seeking a Store Manager in Sydney to own store performance, shaping a vibrant, customer-first environment. You will balance front-of-house energy with back-end efficiency while leading a team of managers, visual merchandisers, and sales staff to achieve sales goals and exceptional service.

You will drive operational excellence, recruit and onboard talent, provide coaching, and ensure compliant, high-standard store operations.