Store Manager: Lead Service, Growth & Team Excellence

COS; Sydney; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount (25%) across COS group

Descrizione del lavoro

COS Australia is seeking a Store Manager in Sydney to own store performance, drive sales and profitability, and deliver exceptional customer experiences. You’ll lead a team of managers, visual merchandisers, and sales advisors, guiding recruitment, onboarding, and development to uphold high service standards.

Balance front-of-house energy with back-of-house efficiency to maintain a vibrant, customer-first environment.

Competenze

• Leadership experience in fast-paced retail environments and a track record of delivering high customer service standards.
• Ability to implement procedures to ensure compliance with company policies and legal standards.
• Customer-focused mindset with a demonstrated link between customer feedback and business performance.
• Strong business acumen to align commercial goals with customer needs.
• Willingness to learn, accept feedback, and pursue development opportunities.
• Clear and empathetic communication with customers and team members.

Mansioni

• Drive exceptional customer service by guiding the store team to deliver personalized styling advice and a memorable in-store experience.
• Interpret sales data to drive performance and own the store’s commercial success.
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed service and operational standards.
• Manage recruitment processes and ensure effective onboarding and training for new team members.
• Identify high-potential individuals and create tailored development plans for career growth.
• Oversee all store operations including compliance and visual merchandising to maintain high standards.
• Foster a positive, inclusive, and motivating work environment.

Conoscenze

Team Leadership

Customer Service

Recruitment

Training & Development

Communication

Adaptability

Operational Excellence

Visual Merchandising

English Proficiency

Descrizione del lavoro

COS Australia is seeking a Store Manager in Sydney to own store performance, drive sales and profitability, and deliver exceptional customer experiences. You’ll lead a team of managers, visual merchandisers, and sales advisors, guiding recruitment, onboarding, and development to uphold high service standards.

Balance front-of-house energy with back-of-house efficiency to maintain a vibrant, customer-first environment.