Store Leader: Elevate Customer Experience & Team Growth

Bunnings; Mildura; On-site; AUD 43,000 - 45,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits across health and生活

Parental leave

Holiday gifts and cafe discounts

Travel opportunities

Job summary

Bunnings is seeking a Senior Supervisor at our Mildura store to lead day-to-day operations, coach frontline team members and ensure a safe, well-stocked store that delivers a superior customer experience.

You will partner with the store leadership to open/close shifts, plan workforce coverage, and implement new tools or processes while maintaining a positive and productive work environment. This role emphasizes leadership, adaptability, and hands-on support to staff and customers.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations including safety, stock management and customer service.
• Strong communication and teamwork skills.
• Availability to work across a rotating roster, including opening and closing shifts.

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience.
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required.
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service.
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment.
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing.
• Resolve customer queries in a practical, helpful way that builds trust and loyalty.
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes.
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job.

Skills

Retail leadership

Customer service

Communication

Team coaching

Job description

Bunnings is seeking a Senior Supervisor at our Mildura store to lead day-to-day operations, coach frontline team members and ensure a safe, well-stocked store that delivers a superior customer experience.

You will partner with the store leadership to open/close shifts, plan workforce coverage, and implement new tools or processes while maintaining a positive and productive work environment. This role emphasizes leadership, adaptability, and hands-on support to staff and customers.