Store Leader & Customer Experience Coach – Cairns

Foot Locker; Cairns Regional; On-site; AUD 60,000 - 85,000; Full time

Job summary

Foot Locker Cairns is seeking a Store Manager/Assistant Manager who can lead by example, coach a team and deliver an outstanding in-store customer experience. You will drive sales, oversee recruiting, training, visual merchandising and daily store operations to maximize profitability.

Ideal candidates demonstrate proven leadership in a customer-facing retail setting, strong problem-solving and math skills, and flexible availability including nights, weekends and holidays.

Qualifications

• Demonstrated leadership in a customer-facing sales setting (1–2+ years).
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing omni-channel retail demands.
• Strong cognitive and mathematical skills, including problem analysis and financial understanding.
• High ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associate's product knowledge and how to apply their learnings to the customer experience.

Skills

Leadership

Customer service

People management

Communication

Problem solving

Ethics & integrity

Team motivation

Job description

Foot Locker Cairns is seeking a Store Manager/Assistant Manager who can lead by example, coach a team and deliver an outstanding in-store customer experience. You will drive sales, oversee recruiting, training, visual merchandising and daily store operations to maximize profitability.

Ideal candidates demonstrate proven leadership in a customer-facing retail setting, strong problem-solving and math skills, and flexible availability including nights, weekends and holidays.