Store Leader — Coach Liverpool Outlet

Tapestry, Inc.; Liverpool; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Coach Liverpool Outlet is seeking an energetic Assistant Store Manager to lead a high-performing team, drive sales and deliver exceptional customer experiences. You will partner with the Store Manager to motivate staff, manage KPIs and ensure operations, training and visual standards reflect Coach luxury service.

You will play a pivotal role in clienteling and omni-channel initiatives, acting as a brand ambassador and ensuring the store meets its commercial targets and customer service standards

Qualifikationen

• Previous leadership experience within retail or a customer-focused environment.
• A genuine passion for fashion, retail and delivering outstanding customer experiences.
• Strong commercial awareness and confidence working towards sales targets and KPIs.
• The ability to motivate, coach and bring out the best in a team.
• Excellent communication and problem-solving skills.
• A proactive, hands-on leadership style.
• Flexibility to work across the needs of the business, including weekends, peak trading periods and public holidays.
• Previous luxury or fashion retail experience would be highly regarded.

Aufgaben

• Partner with the Store Manager to drive sales, productivity and store performance.
• Lead from the floor and create an engaging, high-energy sales environment.
• Inspire, coach and develop the team to achieve individual and store goals.
• Deliver an exceptional customer experience in line with Coach service standards.
• Monitor KPIs and support strategies that drive commercial results.
• Support recruitment, onboarding, training and ongoing team development.
• Maintain high standards across visual merchandising, stock, operations and loss prevention.
• Support clienteling and omni-channel initiatives to build meaningful customer relationships.
• Act as a Coach brand ambassador, bringing our values and customer experience to life every day.

Kenntnisse

Retail leadership

Customer experience

Team coaching

Communication

KPI tracking

Problem solving

Flexibility

Omni-channel

Jobbeschreibung

Coach Liverpool Outlet is seeking an energetic Assistant Store Manager to lead a high-performing team, drive sales and deliver exceptional customer experiences. You will partner with the Store Manager to motivate staff, manage KPIs and ensure operations, training and visual standards reflect Coach luxury service.

You will play a pivotal role in clienteling and omni-channel initiatives, acting as a brand ambassador and ensuring the store meets its commercial targets and customer service standards