Store Experience & Visual Merchandising Lead

Beaumonts; Greater Dandenong; On-site; AUD 110,000 - 150,000; Full time

Job summary

Beaumont Tiles is seeking a Store Experience & Visual Merchandising Lead to own the presentation, shopability and customer journey across our national network of stores. You will drive standards, develop guidelines and coordinate rollout of new ranges and campaigns.

This role combines creativity with commercial thinking, supporting new store openings, refurbishments and showroom enhancements while collaborating with stakeholders to ensure consistent, high-quality customer experiences.

Qualifications

• Proven experience in visual and retail merchandising across multi-site networks.
• Track record leading merchandising initiatives across stores or regions.
• Ability to interpret data to improve in-store outcomes.

Responsibilities

• Drive visual merchandising standards and showroom presentation across the national network.
• Develop and maintain merchandising principles, display standards and store guidelines.
• Coordinate the rollout of new product ranges, promotions and seasonal campaigns.
• Support new store openings, refurbishments and showroom enhancements.
• Identify opportunities to improve customer flow, navigation and shopability.
• Conduct store reviews and provide recommendations to improve presentation and consistency.
• Partner with stakeholders to ensure merchandising strategies are executed effectively.
• Balance commercial outcomes with an exceptional customer experience.

Skills

Visual Merchandising

Retail Merchandising

Store Experience

Multi-site Leadership

Project Coordination

Stakeholder Management

Customer Journey Mapping

Store Layout Optimization

Merchandising Standards

Training Materials Development

Data-driven Merchandising

Interstate Travel

Education

Visual Merchandising qualification

Tools

Microsoft Excel

PowerPoint

Job description

Store Experience & Visual Merchandising Lead

At Beaumont Tiles, we're passionate about creating exceptional customer experiences that inspire confidence, showcase our products, and drive commercial success.

We're seeking a Store Experience & Visual Merchandising Lead to take ownership of the presentation, shopability and overall customer journey across our national network of company-owned and franchise stores. This is an exciting opportunity for a retail merchandising professional who combines creativity with commercial thinking and enjoys turning strategy into impactful in-store experiences.

Working within the Retail & Store Development team, you'll help ensure our showrooms consistently deliver a high-quality customer experience while supporting new store projects, merchandising initiatives and campaign execution throughout the network.

About the Role

This role is all about creating engaging retail environments that inspire customers and support business performance.

You will:

• Drive visual merchandising standards and showroom presentation across the national network
• Develop and maintain merchandising principles, display standards and store guidelines
• Coordinate the rollout of new product ranges, promotional activity and seasonal campaigns
• Support new store openings, refurbishments and showroom enhancement projects
• Identify opportunities to improve customer flow, navigation and overall shopability
• Conduct store reviews and provide recommendations to improve presentation and consistency
• Partner with key stakeholders to ensure merchandising strategies are executed effectively across all locations
• Balance commercial outcomes with an exceptional customer experience

About You

You are passionate about creating engaging retail environments and understand how great merchandising can influence customer engagement, sales performance and the overall customer experience.

To be successful in this role, you'll bring:

• Proven experience in visual merchandising, retail merchandising, store experience, or a similar multi-site retail environment
• Demonstrated success leading merchandising initiatives across multiple stores or regions
• Flexibility to undertake occasional interstate travel to support store reviews, merchandising initiatives, existing store refits / new store fitouts, and key business projects across our national network
• Strong organisational and project coordination skills with the ability to manage competing priorities
• Knowledge of architectural building plans, visual merchandising principles, customer journey mapping and store layout optimisation
• Experience developing merchandising standards, guidelines and training materials
• Sound understanding of retail operations, category management and promotional execution
• The ability to interpret sales and performance data to improve in-store outcomes
• Strong stakeholder management and communication skills
• Intermediate to advanced Microsoft Excel and PowerPoint skills
• Experience within specialty retail, showroom retail, home improvement, flooring, tiles or similar industries will be highly regarded
• Formal qualifications in Visual Merchandising or a related discipline will be highly regarded

Why Beaumont Tiles?

Beaumont Tiles is Australia's leading tile and hard flooring retailer, with a proud history of helping customers create beautiful spaces.

In this role, you'll have the opportunity to influence the customer experience across a national retail network, work with passionate and collaborative teams, and play a key role in shaping how our stores look, feel and perform into the future.

If you're passionate about creating engaging retail environments and delivering exceptional customer experiences, we'd love to hear from you.