Store Account Manager

Visy; Canberra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Retail discounts

Lifestyle leave options

Growth opportunities

Job summary

Visy Retail Services in Canberra is seeking a detail-oriented Store Account Manager to be the face of our brand across the Canberra Metro area and support regional NSW stores, including Bunnings. You will manage relationships, maintain displays, and coordinate refits with autonomy.

Join a collaborative team, travel regularly in a company car, and represent Visy with strong customer service, merchandising excellence, and on-time reporting. A valid driver’s license is required.

Qualifications

• Experience in customer service, merchandising, or account management within retail or hardware environments.
• Strong attention to detail with the ability to manage multiple priorities.
• Proven ability to build and maintain strong customer relationships
• Confident communicator with a customer-focused mindset
• Experience delivering product training and in-store support.
• Ability to work autonomously while meeting sales and service targets
• Willingness to travel regularly across the region
• A valid driver’s license

Responsibilities

• Manage and maintain a portfolio of Bunnings stores, ensuring consistent brand representation.
• Maintain shelves, displays and product layouts to visual merchandising and trade standards.
• Assemble products and promotional displays, supporting refits, new range launches and in-store activations.
• Act as the in-store representative for Visy, supporting merchandising execution, promotions and sales initiatives.
• Build strong working relationships with store teams and key stakeholders through clear communication and excellent customer service.
• Work closely with internal sales and service teams to support account objectives and in-store performance.
• Provide timely and accurate support via phone and email, including reporting and follow-up.

Skills

Customer service

Merchandising

Account management

Retail experience

Hardware environment

Relationship building

Communication skills

Product training

Autonomy

Travel readiness

Driver's license

Tools

CRM systems

Job description

Visy Retail Services is seeking a detail-oriented Store Account Manager to be the face of our brand in the Canberra Metro area and service the regional NSW area!

• Join a creative, energetic team that loves collaboration, & keeping stores looking amazing!
• Be the face of Visy instore where great relationships and great displays go hand in hand!
• Hit the road in a company car & bring our products to life across your Bunnings stores.

The role:

Visy Retail Services partners with major retailers to deliver outstanding in-store execution, merchandising, and customer service. Our Consumer Products division is seeking a Store Account Manager to play a hands-on role supporting an allocated group of stores across Canberra, Goulburn, Young and Cowra.

Reporting to the State Sales Manager, this role requires regular store visits, strong relationship management and a high level of autonomy to ensure Visy products are well represented, compliant and performing strongly at shelf. You will also coordinate refit activities, complete site audits and safety checks, and maintain accurate reporting through CRM systems.

What You Will Do:

• Manage and maintain a portfolio of Bunnings stores, ensuring consistent brand representation.
• Maintain shelves, displays and product layouts to visual merchandising and trade standards.
• Assemble products and promotional displays, supporting refits, new range launches and in-store activations.
• Act as the in-store representative for Visy, supporting merchandising execution, promotions and sales initiatives.
• Build strong working relationships with store teams and key stakeholders through clear communication and excellent customer service.
• Work closely with internal sales and service teams to support account objectives and in-store performance.
• Provide timely and accurate support via phone and email, including reporting and follow-up.

What You Will Bring:

• Experience in customer service, merchandising, or account management within retail or hardware environments.
• Strong attention to detail with the ability to manage multiple priorities.
• Proven ability to build and maintain strong customer relationships
• Confident communicator with a customer-focused mindset
• Experience delivering product training and in-store support.
• Ability to work autonomously while meeting sales and service targets
• Willingness to travel regularly across the region
• A valid driver’s license

What you’ll love when you join us:

• Retail discounts:RSEA, Avis, Harvey Norman and other retailers
• Worklife Balance: Great hours and 8 additional lifestyle leave options for extra flexibility
• Growth & Development: Expand your skills with hands-on experience in sales, training, and merchandising.
• Tool of Trade: Enjoy the use of a company vehicle to support your success.

About Visy

Visy is powering the circular economy, closing the loop between packaging,remanufacturingand recycling. Over 75 years,we'vegrown to 7,000 employees and 150 global operations -predominantlyinAustralia and New Zealand.

We believe materials are not recycled untilthey’vebeen made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

You will be required to meet Visy’s employment criteria which will include a criminal history check and medical assessment.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.